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Link to original content: https://www.valentino.com/en-us/help/customercare/legalarea/boutiquepurchase
Boutique Purchase | Valentino Online Boutique

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BOUTIQUE PURCHASE

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For products purchased in-store only, Valentino U.S.A. Inc. is pleased to offer the right of return, pursuant to the following terms and conditions.

A product, purchased in one of the Valentino stores managed by Valentino U.S.A. Inc. in the U.S. and listed below, may be returned within 20 days from the date of purchase, by bringing the product with its proof of purchase only to one of the following Valentino stores managed by Valentino U.S.A. Inc. in the U.S.:

Dallas, Highland Park, 47 Highland Park Village, Dallas, TX 75205

Hirshleifers Manhasset, 2080 Northern Boulevard, Hirshleifers, Manhasset, NY 11030

  • Bal Harbour, 9700 Collins Avenue, Bal Harbour Shops, Bal Harbour, FL 33154
  • Boston, 47 Newbury Street, Boston, MA 02116
  • New York, 654 Madison Avenue, New York, NY 10065
  • Soho New York, 98 Prince Street, New York, NY 10012
  • East Hampton, 53 Main Street,East Hampton, NY 11937
  • Palm Beach, 204 Worth Avenue, Palm Beach, FL 33480
  • Atlanta, 3500 Peachtree Road NE Suite 1097, Phipps Palaza, Atlanta, GA 30326
  • Houston Galleria, 5015 Westheimer Road, The Galleria – Suite #A2207, Houston, TX 77056
  • Miami Design District, 140 NE 39th Street, Miamai, FL 33137
  • Aventura, 19501 Biscayne Spoke Road no. 293, Aventura, FL 33180
  • South Costa Plaza Costa Mesa, 3333 Bristol Street, South Costa Plaza, Costa Mesa, CA 92626
  • Beverly Hills, 324 North Rodeo Drive, Beverly Hills, CA 90210
  • Crystals Las Vegas, 3720 S Las Vegas Boulevard, The Shops at Crystals – Space 223B, Las Vegas, NV 89158
  • Caesars Palace Las Vegas, 3500 Las Vegas Boulevard S A03B, Forum Shops at Ceasers Palace, Las Vegas, NV 89109
  • Aspen, 304 South Galena Street, Aspen, CO 81611
  • San Francisco, 105 Grant Avenue, San Francisco, CA 94018
  • Bellagio Las Vegas, 3600 S Las Vegas Boulevard at Bellagio, Las Vegas, NV 89109
  • Honolulu Royal Hawaiian Center, 2201 Kalakaua Avenue, Royal Hawaiian Center, Honolulu, HI 96815
  • Honolulu Hala Moana, 1450 Ala Moana Boulevard, Ala Moana Center – Suite 2057 Mall, Level 2, HI 96814
  • Canoga Park, 6600 CA – 27, Unit 2214 Westfiled Topanga, Canoga Park, CA 91303
  • Santa Clara, 2855 Stevens Creek BLVD, L1 Westfield Valley Fair, Santa Clara, CA 95050

When exercising the return, the customer can:

1) receive a store credit equal to the amount paid for the purchase to be used only in the Valentino stores managed by Valentino U.S.A. Inc. and listed above for the purchase of products; or

2) request a refund of the paid amount, on the same payment method used for the initial purchase.

In case the store credit is chosen, under no circumstance such credit can be wholly or partially converted into cash following its issuance.

 

The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.) and they must be in an undamaged, uncontaminated condition, without any indications of having been worn except for the purpose of examining their nature, characteristics, and size according to the ordinary care.

No return will be accepted for:

  • products not accompanied by the proof of purchase
  • products purchased in outlets
  • products purchased in stores not managed by Valentino U.S.A. Inc. in the U.S. that are not listed in the “Boutique Purchase” section on www.valentino.com
  • products in conditions other than the original ones (including the case of tailoring works) or without their original packaging, tags and maintenance instructions
  • customized products
  • unsealed perfumes
  • products for which Sales Tax refunds have been requested or received
  • products marked as not returnable at the time of purchase.

 

Valentino U.S.A. Inc. reserves the right to unilaterally modify these return conditions and to communicate any changes in this webpage, or through a specific notice made available in the boutique.

Customers are subject to the return policy in force at the time of purchase.

For any further enquiries, please contact Valentino Customer Service at this number: +1 855 967 1970.

Updated to August 2024

Do you need to contact us?

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1 855 967 1970

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