In the 2022/23 financial year, Transport for London received 0.96 complaints per 10,000 journeys regarding the London Underground. Complaint rates had been dropping for two consecutive years, having peaked in 2020/21 when the operator received 1.74 complaints per 10,000 journeys.
Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23
(in complaints per 10,000 journeys)
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Transport for London. (July 6, 2023). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23 (in complaints per 10,000 journeys) [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23 (in complaints per 10,000 journeys) ." Chart. July 6, 2023. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. (2023). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23 (in complaints per 10,000 journeys) . Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger Complaints Received by London Underground in The United Kingdom from 2018/19 to 2022/23 (in Complaints per 10,000 Journeys) ." Statista, Statista Inc., 6 Jul 2023, https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London, Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23 (in complaints per 10,000 journeys) Statista, https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/ (last visited November 22, 2024)
Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2022/23 (in complaints per 10,000 journeys) [Graph], Transport for London, July 6, 2023. [Online]. Available: https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
