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Link to original content: https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
Bank customer trust levels worldwide 2024 | Statista

Bank customer trust levels worldwide in 2024, by country

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Source

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Release date

April 2024

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,943 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:

  • In general, you can trust [Bank xx]
  • I have confidence in the financial stability of [Bank xx]
  • [Bank xx] is competent and delivers on its promises
  • Needs and benefits of customers are really important to the [Bank xx]
  • [Bank xx] does a good job keeping my data secure
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    Overview

    4

    Domestic banks

    6

    Industry climate

    6

    Online banking services

    6

    Key players

    5

    Consumer perspective

    5

    Further related statistics

    11
    Access all statistics starting from $2,388 USD yearly *

    * For commercial use only

    Basic Account

    For single users
    $0 USD
    Always free
    Access limited to Free Statistics. Premium Statistics are not included.
    • Free Statistics
    Based on your interests

    Starter Account

    For single users
    $199 USD
    per month, billed annually 1
    • Free Statistics
    • Premium Statistics
    • The statistic on this page is a Premium Statistic and is included in this account.

    Professional Account

    For teams of up to 5 people
    $959 USD
    per month, billed annually 1
    • Free + Premium Statistics
    • Reports
    • Market Insights

    1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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