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Link to original content: https://www.statista.com/career/details/1782006
Senior Customer Success Manager MEA - London | Statista
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Shape the world of data. Your way.

Location London
Working Model Full-time
Job category Sales

Senior Customer Success Manager MEA

Apply now
Location London
Working Model Full-time
Job category Sales

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team. Are you ready to join us?

Your job

What you do

  • As part of our busy Client Success team, you will manage your own portfolio of strategic clients in the MEA region
  • You will be responsible for ensuring customers take full advantage of all features and services resulting in strong customer health and retention
  • Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
  • Build valuable relationships with key users in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
  • Meet with clients in person, to learn more about how the product can assist them in their projects, and identify any upgrade/upsell opportunities
  • Create and maintain client files in CRM
Your skills

Who you are

  • 3 years of building B2B relationships and/or focus on retention of client base
  • Former Client Success experience desirable
  • Ability to multi-task, trouble-shoot and solve problems whilst utilising multiple interfaces within a fast-paced environment
  • Great attention to detail, exceptionally well organised, good at prioritising and juggling multiple work streams
  • You are comfortable with working through problems at a rapidly growing company
  • Exceptional verbal and written communication skills in Arabic and English
  • Professional growth potential
Your Team

Who you will be working with

What is the goal of our Sales team? That's easy: Step by step, we want to make Statista the number one source of information for making fact-based decisions in both established and new markets. Our team is diverse and international – just like the Statista platform. Together, we ensure that our customers are happy and well informed about the numerous tried-and-true and continuously evolving options on Statista.com.
Your Benefits

What we offer

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:

  • Work from abroad 7 days a year

  • Hybrid work and flex-time

  • International team and social events

  • Career & training opportunities

  • Attractive locations and modern offices

  • Mental health support by Fürstenberg Institute

See all benefits

Apply now

Time to join us