Orders & Payment
Frequently Asked Questions
Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays are processed on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays). We get backlogged during sale events and holidays, which could delay your shipment.
Our top priority is to get you into your gear quickly. Once you place an order, we begin processing it immediately. We are unable to make changes to an order after it is placed.
Once you’ve successfully placed your order on our website, we’ll send you an order confirmation email. Didn’t receive the email? Don’t forget to check your junk/spam folder.
Your card will show a “pending charge” for the full amount at the time of your order. Pending charges are temporary and you will only be charged when the items ship.
After the items ship and the final charge has posted, the original pending charge will drop off, usually within 7 business days. If any part of your order is unfulfillable or out of stock, you will not be charged and remaining pending charges will drop off.
Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays are processed on the next business day. Transit time is measured in business days, which are Monday through Friday (excluding holidays). We get backlogged during sale events and holidays, which could delay your shipment.
Backordered items are temporarily out of stock and not guaranteed to arrive by a certain date.
You will not be charged for backordered items until your package ships. If you need an item to arrive by a specific date, please select styles/colors that are in stock.
Restock dates can change after your order is placed due to delays in our supply chain. We’ll send you an email notification if the date is adjusted.
Please reach out to Customer Service if you need to make any changes to your order due to the delay.
You can also visit an authorized dealer in your area to check for items that are backordered or out of stock on our website.
To check the status of your order, visit the Order Status Page and enter the order number, billing postal code and last name associated with the order.
You can also log in to your Patagonia.com account to view your order history.
There are several ways to apply your discount code:
- In your bag, click “Do you have a promo code?” at the top of the Order Summary section to apply your code before checking out
- After you click the Checkout button, your promo code can be entered below your item list in the Order Summary or the payment section above the credit card information
The codes are case sensitive and must include dashes. We recommend copying and pasting to avoid any typos.
Not all items are eligible for a discount with your promo code. Eligibility varies by style, color and size and can change at any time.
Excluded items include but are not limited to: gift cards, shipping fees and non-Patagonia merchandise. Promo codes cannot be applied to Web Specials, sale items or items purchased under Team, Group, Corporate or Pro sales.
Promo codes expire and cannot be applied to past orders. Be sure to check that your code is still valid.
If you purchased a full-price item on Patagonia.ca or at a Patagonia-owned store and it goes on sale within 14 days of the shipping date (or the date purchased if bought in-store), we’ll refund you the difference if it is still in stock. Items that are already discounted are excluded. Please contact Customer Service and we’ll be happy to help!
We accept Visa, MasterCard, American Express and Discover for payment. Patagonia will only process payments for purchases that have shipped; payments for backordered items are processed when they ship. All prices are in Canadian dollars.
For your protection, we require that the credit card billing telephone number and the billing address match the address that is on file with the issuing bank.
Duties are included in the Canadian Manufacturer’s Suggested Retail Price (CMSRP). Provincial and GST/HST taxes will be shown separately when placing your order. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office.
By ordering goods from Patagonia, Inc., you authorize our customs broker to act as your agent to transact business with the Canada Border Service Agency (CBSA) to clear merchandise, pay duties and taxes, and handle any merchandise returns and refund claims on your behalf.
You further waive and transfer your right to receive the actual amount of refund of duties and taxes to our customs broker. All duties and taxes paid will, in turn, be refunded to you directly by Patagonia, Inc. If any portion of your order is being shipped to an address outside of Canada, Canadian duties and taxes will not apply to that portion.
