Canada Water (ZCW)
Canada Water station, Deal Porter Way, Canada Water, Greater London, SE16 2YS
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- No
Accessible ticket machines
No
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information
No
Staff Help Available
No
Customer Help Points
Yes
Customer Services Notes
TfL Customer Services Tel 0343 222 1234
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Help point location
There are help points within the station
Live service information
Announcements at the station are made both visually and audibly
Induction loop availability
There are no apparent induction loops at all
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Access to all platforms is available by lifts. There is level access between the platforms and trains. Please note that the last set of doors on London Overground trains will not open due to a short platform.
Ticket barriers and gates
Yes
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
Yes
Toilets are located in the Bus Station above the station - access via a Radar Key.
Waiting rooms
No
Seating area
No
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There is/are ticket operated wide aisle gate(s) that is/are 1m or more
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point available
No
Impaired mobility set-down/ pick-up point note
This is a combined drop off and pick-up point at this station
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop of and/or pick-up point
Waiting facility type
There is uncovered seating/waiting at this drop off and/or pick-up point
Waiting facility location
The drop off and/or pick-up point and/or waiting area is located across from the station via an uncontrolled crossing e.g. Zebra Crossing
Ramp deployment from rear of vehicle
A ramp can be deployed from the rear of a vehicle at this drop of and/or pick-up point but it may not reach the pavement easily
Ramp deployment from side of vehicle
A ramp can be deployed from the side of a vehicle at this drop of and/or pick-up point to reach the pavement easily
Set-down/ pick-up location covered
The drop off and/or pick up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is/are 2 space(s) available at the drop off and/or pick-up and/or waiting area at the station
Minimum seating provision
There is bench seating with backrests but without armrests at this drop off and/or pick-up point
Help point near set-down/ pick-up
There is no help point close to this drop off and/pick-up point
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help point location
There are help points within the station
Toilets
No
Accessible Toilets
Yes
Toilets are located in the Bus Station above the station - access via a Radar Key.
Baby Changing
No
Waiting Rooms
No
Seating Area
No
ATM
Yes
Refreshment Facilities
Yes
Coffee shop, curry takeaway, cake stand.
Shops
Yes
Newsagent in bus station
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Canada Water Bus Station
Interchange between London Overground East London Line service and London Underground Jubilee Line trains between Stratford and Stanmore.
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Canada Water station map (London Underground platforms)
(external link, opens in a new tab)Canada Water station map (lower ground floor concourse)
(external link, opens in a new tab)Canada Water station map (London Overground platforms)
(external link, opens in a new tab)
