Contact us

Tel: +49 (0) 69 95 1119-20 

EIOPA’s reception is open from Monday to Friday between 8:30 and 17:30 (CET).

European Insurance and Occupational Pensions Authority (EIOPA)
Westhafenplatz 1
60327 Frankfurt am Main - German​y

When you arrive at the Westhafen Tower, the reception team will welcome you at the ground level. Please announce your visit to EIOPA and proceed directly to the 28th floor, irrespective of your final meeting location (EIOPA’s offices and meeting rooms are located on 2nd and 25th-28th floors).

A valid identity document (passport or ID card with a picture) will be needed for registration purposes.

To plan your visit, please download the handbook for visitors

If you are a journalist and would like to receive information from EIOPA, you can reach us by

• using the media enquiry form
• alternatively, you can send an %20presseiopa [dot] europa [dot] eu (subject: Media%20Request) (email) to EIOPA's press office

The press office inbox is regularly checked during EIOPA’s opening hours. Enquiries will be responded to as quickly as possible.

Please fill out this form to invite a member of EIOPA's management or an expert to speak at a conference or event.

Please fill out this form to organise a visit for a group or request a meeting with EIOPA's management.

Please see the questions and answers (Q&As) relating to the application and implementation of legislative acts within EIOPA’s remit. You may also submit a question by filling out this form.

Find QAs on topics handled jointly by the three European Supervisory Authorities (EBA, ESMA and EIOPA), such as EMIR, DORA, FICOD, MiCA, PRIIPs, SFDR, and Securitisation Regulation on the dedicated joint QAs section. 

If your enquiry is linked with the Data Point Model (DPM) or XBRL taxonomy then please send an email to: xbrleiopa [dot] europa [dot] eu (xbrl[at]eiopa[dot]europa[dot]eu).

If you can’t find the information you need on the website, you can submit a request for documents by email: access-to-documentseiopa [dot] europa [dot] eu (access-to-documents[at]eiopa[dot]europa[dot]eu)  or visit the Public access to documents section

Visit the Warning and risk section.

Find out what steps you need to take in order to file a complain against a national competent authority by visiting this page How can I complain.

For questions linked with EIOPA Stakeholder Groups, please send your enquiries to: irsg [dot] shgeiopa [dot] europa [dot] eu (irsg[dot]shg[at]eiopa[dot]europa[dot]eu) and/or opsg [dot] shgeiopa [dot] europa [dot] eu (opsg[dot]shg[at]eiopa[dot]europa[dot]eu).

Please see the Whistleblowing section to find out more about what it is and how you can report it.

Please see the Careers section as well as our candidate manual. Please bear in mind that EIOPA does not receive unsolicited applications. We therefore encourage you to keep an eye on our careers section.

Offices are open from Monday to Friday: 8:30 to 17:30 CET. Saturday, Sunday, and public holidays, our offices are closed.

In 2024, EIOPA's offices are during the following public holidays:

• 1 November - All Saints’ Day
• 23 to 31 December - Christmas and end of year

In 2025, EIOPA's offices are during the following public holidays:

• 1 January - New Year’s Day
• 2 January - Day after New Year’s Day
• 17 April - Maundy Thursday
• 18 April - Good Friday
• 21 April - Easter Monday
• 1 May - Labour Day
• 9 May - Anniversary of the Declaration by President Schuman in 1950
• 29 May - Ascension Day
• 30 May - Day after Ascension Day
• 9 June - Whit Monday
• 15 August - Assumption
• 3 October - Day of German Unity 
• 24 to 31 December - Christmas and end of year (6 days)

If you have not found the answer to your question on our website, please send us your general enquiry using this form.