What is eSIM?

eSIM is the most advanced form of SIM card known to date. Just like a physical SIM card, eSIM still provides your connection to the Cytamobile-Vodafone network so you can use your mobile plan. eSIM is already installed in your device. It is easy to activate, simple to use and planet friendly.

Why choose eSIM?

eSIM - Simple

Simple

In a few minutes you activate your eSIM, simply by scanning a QR code with the camera of your device.

 
eSIM - Safe

Safe

Enabling eSIM is a completely secure option, it is encrypted and protected with security certificates.

 
eSIM - Flexible

Flexible

Even if your eSIM device only has one SIM card holder, you can activate your second eSIM number.

 

Do you have an eSIM compatible device?

Connect with eSIM

Change from SIM to eSIM

Existing customer?

Login to My Cyta to change your physical SIM to eSIM or transfer your eSIM to a new device, easily and quickly!

New connection with eSIM

New connection with eSIM

Signup with a new pay monthly plan and activate your eSIM.

soeasy with easy

soeasy with easy

Get a new soeasy connection instantly with eSIM!

Connect with smartwatch

Change from SIM to eSIM

Apple Watch

Change your physical SIM to eSIM or transfer your eSIM to a new device, easily and quickly!

Learn more
New connection with eSIM

Samsung Watch

Communicate worry-free via the smartwatch that knows you better! Even without your smartphone!

Learn more
eSIM activation instructions

iOS instructions

  1. Settings
  2. Mobile Data
  3. Add eSIM
  4. Use QR code
    Scan QR code (Position the QR code from your network provider in the frame)
  5. Activate eSIM
  6. Continue
  7. Enter PIN to unlock eSIM
  8. Mobile Plan Setup Complete
  9. Done
  10. Mobile plan Labels: Give a name (label) to your mobile plans
  11. Continue
  12. Default line: Choose SIM to be used for Calls and Messages
  13. Continue
  14. iMessage and FaceTime: Choose SIM to be used for iMessage and FaceTime
  15. Continue
  16. Mobile Data: Choose SIM for mobile data.
    Activate "Allow Mobile Data Switching" to allow your phone to use another SIM for mobile data if preferred SIM can't connect
  17. Done
  18. Exit Settings

Android Instructions

  1. Settings
  2. Connections
  3. SIM card manager
  4. Add mobile plan
  5. Scan carrier QR code
    Scan the QR code you got from your service provider
  6. Confirm
  7. Adding plan to your phone…
  8. When finished, "Cytamobile-Vodafone plan ready" will appear on the screen
  9. Enter PIN to unlock eSIM
  10. You will be diverted to SIM card manager page to review Preferred card settings for calls, messages, and data
    Enable "Data switching" to switch to another SIM for mobile data if preferred SIM can't connect
  11. Press Home key to exit

FAQs