Manage existing users in Apple School Manager
You can manage existing users in Apple School Manager, such as editing their account information to change the user’s name. Depending on your role, you can do such things as reset a user’s Managed Apple Account password and send them a new temporary password so they can sign in. You can also deactivate, reactivate, or delete users.
Deactivate user accounts
You can deactivate user accounts so that the selected users are unable to use their Managed Apple Account to sign in. If a manually created user account is in a deactivated state for more than 30 days, it’s automatically deleted.
User accounts created by integrating with a Student Information System (SIS) or uploaded using SFTP are automatically deleted 120 days after they are deactivated, unless:
The user has a role that has purchased apps or books in volume.
The user is manually deleted before the 120-day limit.
Reactivate user accounts
You can reactivate user accounts so that the selected users are able to use their Managed Apple Account again.
Delete user accounts
You can delete manually created user accounts; however, active accounts must first be deactivated. If a user never signed in using their Managed Apple Account, then the account is inactive and can be deleted.
To view which accounts can be deactivated, reactivated, or deleted, see User status.
Edit user information
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for a user in the search field. See How to search.Select the user from the list.
Select the Edit button
, then select what you want to edit.Important: If the user was imported from your Student Information System (SIS) or your SFTP, edit only that user’s Managed Apple Account, role, or password. Otherwise, the account changes to a manually created account, and SIS/SFTP updates to that user’s information are no longer possible.
Select Save.
Deactivate a single user
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for a user in the search field. See How to search.Select the user from the list, select the More button
, then select the Deactivate Account button 
.Select Close or wait for the process to finish, then select Done.
Deactivate multiple users
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for users in the search field. See How to search.Select the users from the list.
Select Change next to Change Account Status.
Choose Deactivate from the pop-up menu, then select Continue.
Select Close or wait for the process to finish, then select Done.
Reactivate a single user
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for a user in the search field. See How to search.Select the user from the list, select the More button
, then select the Reactivate User button 
.Select Close or wait for the process to finish, then select Done.
Reactivate multiple users
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for users in the search field. See How to search.Select the users from the list.
Select Change next to Change Account Status.
Choose Reactivate from the pop-up menu, then select Continue.
Select Close or wait for the process to finish, then select Done.
Delete a single deactivated user
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for a user in the search field. See How to search.Select the user from the list.
Select the Delete button
.Make sure you want to delete the account. This action can’t be undone.
Select Delete.
Select Close or wait for the process to finish, then select Done.
Delete multiple deactivated users
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select Users
in the sidebar, then select or search for users in the search field. See How to search.Select the users from the list.
Select Change next to Change Account Status.
Choose Delete from the pop-up menu, then select Continue.
Select Delete.
Select Close or wait for the process to finish, then select Done.