Get device order progress reports in Apple School Manager
When a participating Apple Authorised Reseller or an authorised mobile network provider submits an order for you, Apple sends you one or more email messages on behalf of the reseller or network provider. These email messages, which are sent to all users with the role of Administrator, Site Manager and Device Enrolment Manager, are from Apple School Manager, with the address noreply@email.apple.com. Make sure to add this address to your approved list so that spam filters do not mark the messages as junk mail.
There are five types of messages, all shown in Greenwich Mean Time (GMT). The message subject lines and descriptions follow here.
Devices Submitted
As soon as orders are submitted by the participating Apple Authorised Reseller or the authorised mobile network provider, all users with the role of Administrator receive an email message, with the order numbers and order dates, which states:
“The following order was submitted by name of reseller on your behalf for enrolment in Apple School Manager and received by Apple on date, time and time zone. We will notify you when the devices are available for enrolment.”
Devices Pending
If the Reseller Number has not been added to the list of device suppliers, all users with the role of Administrator receive an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf on date, time and time zone will not be available for enrolment in Apple School Manager until you add them as a reseller. Please contact Apple School Manager support if you did not authorise this submission or otherwise believe it was made in error.”
Devices Available
After the orders are processed, all users with the role of Administrator receive an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf and received by Apple on date, time and time zone are now in Apple School Manager. If you did not authorise this submission or if you believe it was made in error, you can remove the devices by going to the Devices area in your Apple School Manager account. You can also contact Apple Support for further information.”
Submission Error
If an error occurs in the submission process, all users with the role of Administrator will receive an email message with the order numbers and order dates, which states:
“There were errors in the submission made by name of reseller on your behalf to Apple School Manager on date, time and time zone. Please follow up with name of reseller for additional details.”
Devices Removed
When devices are removed, all users with the role of Administrator receive an email message, with the order numbers and order dates, which states:
“One or more devices from the following order submitted by name of reseller on date, time and time zone has been removed from your account. This could be the result of a product return you initiated with them or a correction to a prior submission. Please contact name of reseller for more details.”