If you can't find your family's shared apps and content

If members of your Family Sharing group can’t find shared content, check your purchase sharing settings, whether the content is shareable and more.

Check your Family Sharing settings

Make sure that you're using the same Apple Account for Family Sharing and Media & Purchases. And make sure purchase sharing is turned on. Then ask your family members to check their settings too.

On your iPhone or iPad with iOS 16 or later

1. Open the Settings app, then tap Family.

2. Tap your name.

3. Make a note of which Apple Account is listed.

   

4. Tap Purchases.

5. Tap Apple Account for Purchases and make sure that you're signed in with the same Apple Account that you use for Family Sharing. If not, tap Share using secondary Apple Account and enter the email and password for that Apple Account.

   

On your Mac with macOS Ventura or later

1. Choose Apple menu  > System Settings, then click Family (or Family Sharing)

2. Click your name and make a note of which Apple Account is listed.

3. Click Purchases and make sure that you're signed in with the same Apple Account that you use for Family Sharing. If not, tap Share using secondary Apple Account and enter the email address or phone number for that Apple Account, then enter your password.

   

4. Open the App Store.

5. Choose Store > Account, then click Account Settings.

6. Make sure that you're using the same Apple Account that you use for Family Sharing.

If you still can't find shared content

• Sign out of Media & Purchases

• Some content isn’t shareable

• Find out if the purchase is hidden

• Make sure your device meets the system requirements

Sign out of Media & Purchases

Make sure that you sign in to all Apple services using the same Apple Account that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple Account, such as iCloud or iMessage.

On your iPhone or iPad

1. Open the Settings app, then tap your name.

2. Tap Media & Purchases.

3. Tap Sign Out, then tap Sign Out again to confirm.

4. Tap Media & Purchases, then Tap Not [your name]? and sign in with the Apple Account that you use for Family Sharing.

On your Mac

1. Open the App Store.

2. In the menu bar, choose Store > Sign Out.

3. In the menu bar, choose Store > Sign In.

4. Sign in with the same Apple Account that you use for Family Sharing.

On Apple TV

1. Go to Settings > Users & Accounts > [your name].

2. Select Store.

3. Select Sign Out.

4. Select Sign In.

5. Sign in with the same Apple ID that you use for Family Sharing.

Some content isn’t shareable

Some subscriptions, such as individual Apple Music and Apple One plans and subscriptions and in-app purchases from non-participating apps, can't be shared through Family Sharing.

Find out more about the types of content that you can share with your family using purchase sharing

Find out how to add a family member to your shared subscriptions

Ask your family member whether the purchase is hidden

If a family member has hidden one of their purchases, no one in their family can see it.

Find out how to hide or unhide purchases from the App Store

Make sure your device meets the system requirements

To access your family's shared content, you need an iPhone or iPad using iOS 9 or later, or a Mac using OS X El Capitan 10.11 or later. If you're using an older device, you won’t see your family’s shared content.