If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card
If you can't redeem your gift card in the App Store or iTunes Store, here are some things you can try.
Card is not valid
If you see a message that says that your card is not valid, here's what to do:
Make sure your card is not an Apple Store Gift Card. Apple Store Gift Cards are grey, white, silver or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have.
Try entering your redemption code manually. When you redeem a gift card, tap or click "You can also enter your code manually". Make sure you enter the redemption code that begins with "X", not a different number on the card.
Make sure you enter the correct characters. Some letters and numbers look alike, such as:
B and 8
D and O
E and 3
G and 6
O and Q
O and 0
S and 5
U and V
Z and 2
Card has already been redeemed
If you see a message that says that your card has already been redeemed, you may have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple Account balance. Find out how to check your Apple Account balance.
Card has not been activated
If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.
Code is unreadable
If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.
Code must be redeemed in a different country or region
If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in an other country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States. other country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.
Contact Apple Support
You might need to provide:
An image of the full front and back of your card.
A sales receipt showing when your card was purchased.
The serial number from your card.
Find your serial number
The serial number is not the same thing as the code that begins with "X" that you use to redeem the card. Serial numbers are located on the back of your card. Here are some examples of where you might see the serial number:
Serial number begins with "GCA"
Serial number begins with "60"
Serial number begins with "60" (Australia Gift Cards)
Serial number begins with "PBH"
Serial number begins with "EPY"
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the supplier for additional information.
