Reset the Apple TV app
If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.
Go to the Apple TV app
on your smart TV, streaming device, or gaming console.Open the sidebar, then select Settings.
Go to Reset, then select Reset.
Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.