Resolve Google Workspace sync user account conflicts in Apple School Manager
Using Auto Merge
When you first use Google Workspace to sync user accounts into Apple School Manager, Auto Merge should be disabled and all user account conflicts should be resolved manually.
Important: If Auto Merge is turned on, new accounts are merged with existing user accounts in Apple School Manager.
If you disconnect from Google Workspace and reconnect, you can choose whether to merge the Google Workspace user accounts. After all the user accounts are synced to Apple School Manager, you can choose to disable Auto Merge to avoid any user account merge issues.
Conflicts can occur in one of the following ways:
The Google Workspace Sync connection was disconnected and connected back again, and an Apple School Manager user account was imported using Google Workspace Sync.
An Apple School Manager user account has a Person ID value and a Managed Apple ID that matches a Google Workspace username you’re attempting to import using Google Workspace Sync.
Manually resolve Google Workspace user account conflicts
If you have a conflicting user account with Google Workspace, you can manually resolve the conflict.
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager or People Manager.Select your name at the bottom of the sidebar, select Preferences
, then select Managed Apple IDs
.Under Google Workspace Sync section, carefully read the Account Conflict message, then select Resolve.
Select the Download Conflicts button to download a list of account conflicts, then review the conflicts.
If the conflicting accounts are identical to each other in Google Workspace and Apple School Manager, select Merge.