Last updated: September 13, 2024
To support Stripe in delivering its Services, Stripe engages service providers, Sub-Processors and affiliates to assist Stripe with its data processing activities on behalf of Stripe Business Users as defined in our Stripe Services Agreement.
Summary of Changes
We’ve updated this page because we strive to be clear about our use of Personal Data and the third party service providers we engage. The below outlines a few highlights of the changes we made, so please review this page carefully. If you have questions or queries, please contact us.
You will see that we have:
- added new Sub-Processors (Intuition Machines, Inc., Verifi, Inc., Cognizant Worldwide Limited, FrontApp, Inc., Adish Co., Ltd.) and Sub-Processing locations (India for WNS Global Services (UK) International Limited);
- updated the processing activities of Twilio, Inc. to clarify we are also using Twilio for user support;
- removed Sub-Processors (Teleperformance España S.A.U.) and Sub-Processing locations (the Philippines for TDCX (MY) SDN. BHD.);
- updated the name Global Data Consortium, Inc. to London Stock Exchange Group plc since the latter has acquired the former
What is a Sub-processor?
When Stripe engages third party service providers in our capacity as a data processor for our Business Users’ personal data, the General Data Protection Regulation (“GDPR”) and a number of other global privacy frameworks call these third-party service providers sub-processors. Sub-processors are service providers who have or potentially will have access to or process personal data that Stripe processes for, and on behalf of, Stripe’s Business Users.
This page outlines the types of service providers, Sub-processors, and affiliates we utilize, where they are located, and a description of the work they carry out.
Due Diligence
Before engaging any service provider (including Sub-processors), we perform due diligence, including a vendor security assessment. Our service providers are subject to contract terms designed to ensure that these service providers process personal data only for the purposes of providing services to Stripe and in accordance with our commitments to Business Users and applicable data protection laws.
List of Sub-processors
NAME | DATA | PURPOSE OF PROCESSING | ENTITY COUNTRY |
Business User data and End Customer data | Cloud service provider | United States | |
Information included in the query as provided by the requester | Tool to help manage incoming queries via social media | United States | |
The information included by the individual reaching out to Stripe, such as name, email address, phone number, and other information that may be included based on the nature of the communication | Customer service platform that supports customer interactions e.g. email | United States | |
Business User data & End Customer data | Cloud communications platform as a service including two factor authentication and user support | United States | |
Business User data & End Customer data | Tool that provides hCaptcha for fraud prevention | United States | |
Business User data & End Customer data | Tool that helps resolve and reduce transaction disputes | United States | |
User Support | |||
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | Ireland | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | United States | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | Colombia | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | Malaysia | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | Philippines, Romania | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in several languages and timezones | United Kingdom, India | |
Information included in the queries raised by the individuals contacting Stripe support | Provide AI technology to improve the quality of user support operations | United States | |
Information included in the queries raised by the individuals contacting Stripe support | Customer service tool that supports customer interactions e.g. email | United States | |
Information included in the queries raised by the individuals contacting Stripe support | Provide Business User support in Japanese | Japan | |
Stripe Identity | |||
End Customer data | Identity verification for End Customers of Business Users | Canada | |
End Customer data | Identity verification for End Customers of Business Users | United States | |
End Customer data | Identity verification for End Customers of Business Users | United States | |
End Customer data | Identity verification for End Customers of Business Users | Australia | |
End Customer data | Identity verification for End Customers of Business Users | United Kingdom | |
End Customer data | Identity verification for End Customers of Business Users | United States | |
End Customer data | Identity verification for End Customers of Business Users | United States | |
End Customer data | Identity verification for End Customers of Business Users | United States | |
Stripe Atlas | |||
Stripe Atlas Representatives’ personal information as required for incorporation in the State of Delaware | File incorporation documents in the State of Delaware | United States |
List of Service Providers
The below list of service providers are some key third parties Stripe works with across our products and services. You will also find some service providers that Stripe works with for a specific Stripe product or service.
NAME | DATA | PURPOSE OF PROCESSING | ENTITY COUNTRY |
Business User data | eSignatures | United States | |
Business User data, End Customers’ data and Visitors’ data | Email, file storage, collaboration tools, and services to help protect our Sites (e.g. ReCAPTCHA) and to measure interactions on our Sites | United States | |
Business User data | Marketing tool | United States | |
Business User data | Customer relationship management platform which stores Business User contact information as well as supporting information about the business relationship | United States | |
Business User data, insofar as that is shared in spoken word between the conversing parties | Video conferencing system | United States | |
Business User data | Provide sanctions screening services | United States | |
Business User data | Provide merchant monitoring services | United States | |
User and Sales support service providers | Information included in the queries raised by the individuals contacting Stripe support | Provide user and sales support in several languages and timezones | Various |
Verification service providers | Business User data and End Customer data | Help verify the identity of Stripe Business Users and End Customers, and mitigate fraud | Various |
Stripe Issuing |
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Cardholder name, PAN, CVV, expiration date, shipping address | Printing the cards for Stripe Issuing | United States | |
Stripe Terminal |
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The Phoenix Group | Business User name and address for shipping purposes | To enable hardware ordered from Stripe to be shipped to Business Users in the US and CA | United States |
Business User name and address for shipping purposes | To enable hardware ordered from Stripe to be shipped to Business Users in Europe | United Kingdom |
List of Affiliates
Other Stripe Entities Involved in Offering the Services
Stripe may need to rely on Stripe affiliates to help provide the Services to our Business Users, their Customers and our End Users. Stripe affiliates are other entities delivering elements of the Services to our Business Users and End Users. The Stripe affiliates involved in the processing of personal data will depend on the location of our Business Users, their End Customers and our End User, and the nature of the services Stripe is providing.
Name | Region | Entity County | Purpose of Processing |
Stripe Payments Canada, Ltd. | AMER | Canada | Please see https://stripe.com/en-ca/ssa |
Stripe Brokering, Inc. | AMER | United States | Provide lending facilitation services to bank partners in connection with Stripe Capital loans in the United States |
Stripe, Inc. | AMER | United States | Please see https://stripe.com/ssa |
Stripe Payments Company | AMER | United States | Please see https://stripe.com/ssa and https://stripe.com/legal/spc |
Stripe Servicing, Inc. | AMER | United States | Provide credit collection services related to Stripe Capital in the United States |
Stripe Payments Australia Pty Ltd A.C.N. 160 180 343 | APAC | Australia | Please see https://stripe.com/au/ssa |
Stripe India Private Limited | APAC | India | Please see https://stripe.com/en-in/ssa In order to meet regulatory data localization requirements for Indian payment transactions, Stripe India Private Limited stores certain data on servers located in India. |
Stripe Technology India Private Limited | APAC | India | Provides user support as well as internal operational support to other Stripe Affiliates |
PT Stripe Payments Indonesia | APAC | Indonesia | Please see https://stripe.com/id/ssa |
Stripe Japan, Inc. | APAC | Japan | Please see https://stripe.com/en-jp/legal |
Stripe Payments Malaysia Sdn. Bhd. | APAC | Malaysia | Please see https://stripe.com/en-my/ssa |
Stripe New Zealand Limited | APAC | New Zealand | Please see https://stripe.com/nz/ssa |
Stripe Payments Singapore Pte. Ltd. | APAC | Singapore | Please see https://stripe.com/en-sg/legal |
Stripe Payments (Thailand) Ltd. | APAC | Thailand | Please see https://stripe.com/th/legal/ssa |
Noaliasing SPRL | EMEA | Belgium | Provide local marketing and customer support services within Belgium |
Stripe France SARL | EMEA | France | Provide local marketing and customer support services within France |
Stripe Deutschland GmbH | EMEA | Germany | Provide local marketing and customer support services within Germany |
Stripe Capital Europe, Limited | EMEA | Ireland | Provide Stripe Capital product and related services to Stripe users in the EEA, EU and UK |
Stripe Payments Europe Limited | EMEA | Ireland | Data Controller located in the EU. Please see https://stripe.com/ie/ssa Together with either Stripe Technology Europe Limited, the e-money licensed entity with the Central Bank of Ireland, or Stripe Payments UK Limited, the e-money licensed entity with the UK FCA |
Stripe Israel Payments Ltd. | EMEA | Israel | Provide local marketing and customer support services within Israel |
Stripe Payments Europe, Limited - Italian Branch | EMEA | Italy | Please see https://support.stripe.com/questions/faq-vat-e-invoicing-requirements-in-italy |
Stripe Netherlands B.V. | EMEA | Netherlands | Provide local marketing and customer support services within the Netherlands |
Stripe Payments sp. z o.o. | EMEA | Poland | Provide local marketing and customer support services within Poland |
Stripe Spain S.L. | EMEA | Spain | Provide local marketing and customer support services within Spain |
Tiny Experiment Aktiebolag | EMEA | Sweden | Provide local marketing and customer support services within Sweden |
Stripe Switzerland GmbH
| EMEA | Switzerland | Provide local marketing and customer support services within Switzerland |
Stripe FZ-LLC | EMEA | United Arab Emirates | Provide local marketing and customer support services within the United Arab Emirates |
Stripe Brasil Soluções de Pagamento - Instituição de Pagamento Ltda | LATAM | Brazil | Please see https://stripe.com/br/ssa |
Stripe Payments Mexico, S. de R.L. de C.V. | LATAM | Mexico | Please see https://stripe.com/en-mx/ssa Provides user support as well as internal operational support to other Stripe Affiliates. |
Updates to this Page
Due to the nature of our global business and the volume of Business Users, our business needs and services providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services.
We will periodically update this page to reflect additions and removals to our list of service providers, Sub-processors and Affiliates. If you are a Business User, you may subscribe to receive email notifications of updates to our list of Sub-processors on this page here.
Under the terms of our Data Processing Agreement (DPA), a Business User may reasonably object in writing to the processing of its personal data by a new Sub-processor within 30 days following the update of this page. If a Business User does not object during the 30 day time period, the appointment of the new Sub-processor shall be deemed accepted by the Business User. If you are a Business User and want to know more about our DPA, please contact us.
For more information on Stripe’s privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please contact us.