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Link to original content: https://stripe.com/en-hk/support-plans
Grow your business confidently with expertise and best practices from your Stripe technical account manager. Our support plans give you the highest level of assurance, with always-on safeguards and proactive investment in the technical health of your account.
Move faster with priority access to support and help from a specialist familiar with your integration and account history.
Improve the performance of your solution with ongoing insights and recommendations from your technical account manager.
Reach your technical and business goals faster with proactive engagement, joint planning, and alignment from your embedded technical account manager.
All Stripe customers receive 24x7 phone, email, and chat help, plus access to support centre resources and Stripe’s developer Discord server.
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Growth
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Premium
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Enterprise
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Technical account manager |
Reactive, named TAM | Scaled, named TAM | Named TAM embedded within your team |
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Developer-to-developer priority routing |
1 developer profile | 2 developer profiles | 4 developer profiles |
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Context-aware support |
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Priority email support and routing |
6-hour response SLA | 4-hour response SLA | 4-hour response SLA |
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Business-critical email response and resolution |
15-minute response SLA | 15-minute response SLA | |
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Continuous optimisation |
Essential optimizations: fraud, disputes, and operational support | Essential and customer-defined optimisations customised to your business needs, plus API health recommendations | |
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Real-time merchant health alerts |
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API availability reporting |
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Proactive reporting, insights, and recommendations |
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Critical support for flash sales and key events |
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Dedicated Slack channel |
Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need to feel safe online.
With over 15 million users, Nord Security constantly pushes the boundaries of payment optimizstion. Nord Security turned to Stripe Enterprise Support to help improve payment security, fraud, and compliance.
After making the recommended improvements, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security improved authorisation rates by 5.1% and recaptured 2.6% more transactions with Adaptive Acceptance.
Enterprise Support has absolutely helped us optimise processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.
We help you get the foundations right so you can deliver value to your customers faster. Our integration consultants and engineers guide you through every stage of your implementation – from strategy and design to technical development, operational readiness, and launch.
Let us help you find the right plan.
We’re here 24x7 over email, phone, or chat.
Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.