Profiles

Posted a reply to Error message showing on checkout page since last update, on the site WordPress.org Forums:
Hi @recyborg , Thanks for letting us know! I logged a new issue for the…

Posted a reply to Create Shipping label returns “Name is required”, on the site WordPress.org Forums:
Thanks for the follow-up! In the meantime, we deployed the fix so that the error…

Posted a reply to Create Shipping label returns “Name is required”, on the site WordPress.org Forums:
Hi @giannis4, Thanks for the feedback and for your patience! We're looking into reverting some…

Posted a reply to address verification issue. name is required error., on the site WordPress.org Forums:
I'm glad that works! Thanks for your patience with this! I'm going to mark this…

Posted a reply to address verification issue. name is required error., on the site WordPress.org Forums:
Hi @visibledeals, Thanks for your patience and for confirming. I think I was able to…

Posted a reply to address verification issue. name is required error., on the site WordPress.org Forums:
Hi @visibledeals, Thanks for reaching out! The "Name" field is required for both origin and…

Posted a reply to International label fails with credit card issue, on the site WordPress.org Forums:
Hi @rcharbonxx, USPS is no longer allowing customers to purchase labels to Australia. More details…

Posted a reply to How to Change Associated WordPress.com Account, on the site WordPress.org Forums:
Hi @dakattack , Thanks for reaching out! The plugin leverages your site's Jetpack connection in…

Posted a reply to Unexpected Server Error When Creating Shipping Label, on the site WordPress.org Forums:
Hi @saqibrajpoot922 , Thanks for reaching out, I'm sorry to hear about the issues when…

Posted a reply to Username as sender??, on the site WordPress.org Forums:
Hi @ashf , Thanks for reaching out! The sender's name (the "origin" name) can be…

Posted a reply to ApplePay issues…, on the site WordPress.org Forums:
Hi @idompharm , We have a few steps listed here that can help you troubleshoot…

Posted a reply to Prompt to install and connect JetPack not showing, on the site WordPress.org Forums:
Hello @sleepsong997, Thanks for looking into this and providing the information! Unfortunately we don't provide…

Posted a reply to Prompt to install and connect JetPack not showing, on the site WordPress.org Forums:
Hi @sleepsong997 , Thanks for checking if other plugins might be affecting this! Can you…

Posted a reply to Shipping and Taxes Won’t Show on Checkout, on the site WordPress.org Forums:
Hi @salemstyle , This is indeed troublesome, I'm sorry you're having issues at checkout! I…

Posted a reply to Wrong taxes in Texas, on the site WordPress.org Forums:
Hi @andreu, Our plugin indeed uses TaxJar to make the tax calculation at checkout. However,…

Posted a reply to Wrong taxes in Texas, on the site WordPress.org Forums:
Hello @andreu , Thanks for providing us information about the store location. It sounds like…

Posted a reply to Shipping options swap when moving from cart to checkout, on the site WordPress.org Forums:
Hi @maryjostaebler, I just did the following testing: - Created a brand new site -…

Posted a reply to Shipping options swap when moving from cart to checkout, on the site WordPress.org Forums:
Hi @maryjostaebler , Thanks for reaching out about this! I'm sorry to hear about the…

Posted a reply to Fatal Error with Version 5.6.0, on the site WordPress.org Forums:
Hi @sretacm, The issue with WC_Stripe_REST_Controller has been resolved in version 5.6.1 of the plugin.…

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Version 5.6.1 of WooCommerce Stripe has been released today, which includes a patch to this…

Posted a reply to Fatal Error After Updating to WooCommerce Stripe Gateway version 5.6.0, on the site WordPress.org Forums:
Hi all, The name conflict that presented itself when also the other plugin is enabled…

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
> In my understanding, a patch means new version of the plugin. is my understanding…

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi @sokii, We plan on releasing a patch in the next couple of days, after…

Posted a reply to Change height, color of Stripe Button (custom its CSS styles), on the site WordPress.org Forums:
Hello @lamle , Thanks for reaching out! If I'm understanding correctly, you'd like to customize…

Posted a reply to Version 5.6 Critical error with Elementor, on the site WordPress.org Forums:
Thanks all for your patience! We identified the problem causing Uncaught TypeError: Argument 1 passed…

Posted a reply to v5.6 Breaks the site with Stripe Terminal, on the site WordPress.org Forums:
Hi @strulock , Thanks for your report on this! Do you happen to have access…

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hello @samdalex , Thanks for the report! It looks like the issue is related to…

Posted a reply to Version 5.6 Critical error with Elementor, on the site WordPress.org Forums:
@johnegg thanks for that report as well! It looks like the issue might be related…

Posted a reply to Version 5.6 Critical error with Elementor, on the site WordPress.org Forums:
Thanks for the reports on the error on WC_REST_Stripe_Settings_Controller->__construct()! We started investigating and are tracking…

Posted a reply to There was a problem purchasing your shipping label. Please try again in a moment, on the site WordPress.org Forums:
@antonsd3vur I'm glad that worked! Prior to that successful attempt, we also received a different…

Posted a reply to There was a problem purchasing your shipping label. Please try again in a moment, on the site WordPress.org Forums:
Hi @antonsd3vur, Thanks for providing the additional details about your site! I do see some…

Posted a reply to International Customs Forms Out of Date, on the site WordPress.org Forums:
Hi @bobwey1, Thanks for reporting this issue with the post office! Do you happen to…

Posted a reply to Taxes Only Working For One State, on the site WordPress.org Forums:
Hi there, It sounds like the tax rates are being calculated correctly for orders in…

Posted a reply to Sales Tax Not Calculating At All, on the site WordPress.org Forums:
My pleasure, I'm glad we could figure that out! Have a great rest of your…

Posted a reply to Sales Tax Not Calculating At All, on the site WordPress.org Forums:
Hi @lisabeavers, Thanks for the screenshot! I see that the address configured in the settings…

Posted a reply to Sales Tax Not Calculating At All, on the site WordPress.org Forums:
Hi @lisabeavers, Thanks for your patience as we try and resolve this! And thanks for…

Posted a reply to WooCommerece Shipping Label Purchase Problem, on the site WordPress.org Forums:
Hi @myacoub , I wanted to reach out with an update - a few days…

Posted a reply to Unable to print shipping labels, on the site WordPress.org Forums:
Hi Parul, Thanks for the information and the status report. I see that the errors…

Posted a reply to Can’t see Packaging options, on the site WordPress.org Forums:
Great, thanks for that information! Could you please go to WooCommerce > Status > WooCommerce…

Posted a reply to Can’t see Packaging options, on the site WordPress.org Forums:
Hi there! That is indeed pretty weird! One situation where this scenario can happen is…

Posted a reply to Error Purchasing Shipping Label, on the site WordPress.org Forums:
Hi there, Thanks for reaching out! I so see some transactions that have been failing…

Posted a reply to Error purchasing shipping label, on the site WordPress.org Forums:
Hi @ils1225 , Thanks for reaching out! I am checking our logs, and it looks…

Posted a reply to WooCommerece Shipping Label Purchase Problem, on the site WordPress.org Forums:
Hi @myacoub , Thanks for your feedback on this! This thread helped uncover some inconsistency…

Posted a reply to WooCommerece Shipping Label Purchase Problem, on the site WordPress.org Forums:
Hi Mouhab, Thanks for all the information, that's really helpful! It looks like the plugin…

Posted a reply to WooCommerece Shipping Label Purchase Problem, on the site WordPress.org Forums:
Hi Mouhab, Thanks for reaching out! I don't have access to the PublishPress Capabilities plugin,…

Posted a reply to Bad Request Only USD currency is accepted at this moment, on the site WordPress.org Forums:
It's my pleasure @karimaljandali ! I'm going to mark this topic as resolved, but feel…