The hotel's location is central, next to the main train station. It's very close to the town center, river, and lake, and just a short walk to the beautiful Lucerne old town. the room I stayed in was brand-new and extremely pleasant, with a comfortable bed and outside vents for air.

The double room was recently refurbished with a view of the alps.

Well located.

Noise during the night. Disco or something in the vicinity playing loud and horrible music at night.

Convenient location just a short walk away from the main sights and downtown. the staff is really friendly and helpful. They serve up a tasty breakfast for free with a wide range of dishes to choose from. 🥐

I was there for the christmas and had a very very good stay, so I would come here again. Loved the hotel, it was CHARMING OLD with convenient location great- close to everything. The service was excellent, no complaints.

I loved being there, the place is well-maintained and excellent value.

The service was very good in my opinion. I could see the lake from the junior suite. The staff were very supportive and an extensive breakfast was provided. The location was convenient for exploring this interesting area, so close to Close to main attractions.

The hotel has a magnificent and stunning location, adjacent to the center of Luzern, the rail station, and other sights and shopping areas. I was impressed with the king room and appreciated the air conditioning. The hotel is only a 5-minute walk from Lucerne Culture and Congress Centre.

It was close to Old Town, shopping and buses/trains.

Perfect location, friendly staff, huge rooms, great to have the sofa that turns into a bed for the kids. Overall great choice.

Absolutely perfect location very close to the train station and dock. Steps away from Old Town Lucerne. Extremely pleasant and air-conditioned rooms with beautiful views. Comfortable beds. Bountiful breakfast.

excellent location, just next to train station, convinient, twin room is great, spacious, but the single room is tiny .

an ancient building so as the interior design and facilities, but clean.

Top position directly opposite train station. Helpful staff

Single room very small. Today good hotels should have a 'bigger than narrow single bed, even for single guests rather than children. External appearance of hotel very poor and 'downmarket' - main entrance between McDonalds and Starbucks who share the 'lobby area' with the hotel.

The queen room with a comfortable bed was great. The location was excellent for walking around a covered wooden footbridge. The staff were dedicated and the best. We could use the wake-up service and ironing for free.

Location; Friendliness of staff; Cleanliness

Limited follow-through when we reported a bad odor in the bathroom. After repeated calls and a visit to the front desk, we were finally moved to a different room

The staff were helpful and friendly, makes you feel at home. They have city information in hand. Excellent location just opposite Luzern main station and Tourist Info Center. All the main attraction points in the city are within walking distance. Room is comfortable. Breakfast has varieties.

No free WIFI.