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User Experience and Trustworthiness Measurement: Challenges in the Context of e-Commerce Applications

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Proceedings of the Future Technologies Conference (FTC) 2021, Volume 1 (FTC 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 358))

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Abstract

Trust in computational systems and online applications depends on technical, social and personal aspects. The technical (e.g., computational infrastructure, network bandwidth, storage space) and social ones (e.g., runtime security, data privacy) have been largely studied. However, there are few studies about personal aspects that impact the sense of trust regarding user experience when interacting with those systems. In order to have a starting point for a survey, this paper provides an overview of tools, techniques and methodologies for measure trustworthiness through user experience in the context of e-commerce. Also, it addresses the major challenges about measuring trustworthiness in those systems: how users can know if the e-commerce they are using are trustworthy? Identifying the level of trust from the user perspective is particularly difficult because it depends on several factors that varies from person to person, such as the level of the experience of the user, the system structure, usability, among others.

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Notes

  1. 1.

    https://developers.google.com/speed/pagespeed/insights/?hl=pt-BR.

  2. 2.

    https://tools.pingdom.com/.

  3. 3.

    https://gtmetrix.com/.

  4. 4.

    https://search.google.com/test/mobile-friendly.

  5. 5.

    http://asesweb.governoeletronico.gov.br/ases/.

  6. 6.

    https://nibbler.silktide.com/.

  7. 7.

    http://accessmonitor.acessibilidade.gov.pt/amp/.

  8. 8.

    https://www.deadlinkchecker.com/.

  9. 9.

    https://xenus-link-sleuth.softonic.com.br/.

  10. 10.

    https://www.screamingfrog.co.uk/.

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Acknowledgment

This work has been partially supported by the project ATMOSPHERE- Adaptive, Trustworthy, Manageable, Orchestrated, Secure, Privacy-assuring Hybrid, Ecosystem for Resilient Cloud Computing (https://www.atmosphere-eubrazil.eu/ - Horizon 2020 grant agreement No 777154 - MCTIC/RNP) and ADVANCE - Addressing Verification & Validation Challenges in Future Cyber-Physical Systems (https://www.advance-rise.eu/ - call H2020-MSCA-RISE-2018, number 823788).

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Authors and Affiliations

  1. Univeristy of Campinas - UNICAMP, Campinas, Brazil

    Andreia Casare, Tania Basso & Regina Moraes

  2. University of Coimbra – UC, Coimbra, Portugal

    Regina Moraes

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  1. Andreia Casare
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  2. Tania Basso
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  1. Faculty of Science and Engineering, Saga University, Saga, Japan

    Kohei Arai

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Casare, A., Basso, T., Moraes, R. (2022). User Experience and Trustworthiness Measurement: Challenges in the Context of e-Commerce Applications. In: Arai, K. (eds) Proceedings of the Future Technologies Conference (FTC) 2021, Volume 1. FTC 2021. Lecture Notes in Networks and Systems, vol 358. Springer, Cham. https://doi.org/10.1007/978-3-030-89906-6_13

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