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https://europa.eu/youreurope/citizens/consumers/index_en.htm
Consumers - Your Europe
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Life and travel
Travel
Documents you need for travel in Europe
Travel documents for EU nationals
Travel documents for non-EU family members
Travel documents for non-EU nationals
Travel documents for EU nationals and their non-EU family members residing in the UK
Travel documents for UK nationals and their family members residing in an EU country
Expired or lost passports
Documents for minors travelling in the EU
Passenger rights
Air passenger rights
Rail passenger rights
Bus and coach passenger rights
Ship passenger rights
Transport and disability
Rights for travellers with disabilities or reduced mobility
EU parking card for people with disabilities
Driving abroad
Hiring a car
Driving licence and insurance
Road rules and safety
What can you take with you?
Alcohol, tobacco and excise duties
Rules for taking cash in and out of the EU and travelling with cash in the EU
Travelling with pets and other animals in the EU
Luggage restrictions
Taking animal products, food or plants with you
Using the euro
Security and emergencies
Airport and airline security
Emergencies
eCall 112-based emergency assistance from your vehicle
Package travel and timeshare
Timeshare and other long-term holiday contracts in the EU
Package travel and linked travel arrangements
Work and retirement
Working abroad
Cross-border commuters
Equal treatment at work
Posted workers
Work in the public sector abroad
Work permits
Employment contracts
EU rules for working in road transport
Liability insurance in another EU country
Professional qualifications
What is a regulated profession
Applying for permanent provision of services
Applying for temporary provision of services
Professional bodies and language requirements
European Professional Card - EPC
EU-UK: professional qualifications
Social security and benefits
Social security systems in the EU
Social security cover abroad
Unemployment abroad
Transferring unemployment benefits
If you don't find work
Family benefits
Survivors' pensions and death grants
Standard forms for social security rights
Retiring abroad
Supplementary pensions abroad
State pensions abroad
Taxes
Income taxes abroad
Double taxation
Vehicles
Cars
Buying and leasing a car
VAT when buying or selling a car
Company cars
Driving licence
Driving licence exchange and recognition in the EU
Getting a driving licence in the EU
Driving licence renewal in another EU country
Insurance
Car insurance validity in the EU
Car insurance cover abroad
Registration
Car registration documents and formalities
Car registration in another EU country
Car taxes in another EU country
Residence
Residence rights
Economically inactive EU citizens
Jobseekers - residence rights
Pensioners - residence rights
Students - residence rights
Workers - residence rights
Residence rights for EU nationals in the UK and UK nationals in the EU
Naturalisation
Family residence rights
EU spouses and children
Non-EU spouses and children
Civil and registered partners
Parents
Other relatives
Jobseeker's family
Documents and formalities
Registering EU family members in another EU country
Permanent residence for EU nationals after 5 years
Permanent residence for non-EU family members
Registering presence of non-EU family members
Registering presence after the first 3 months
Reporting presence for short stays of less than 3 months
Registering a birth
Rules on gender change
Buying a house
Deregistering your residence
Elections, petitions and consultations
European elections
Home country elections
Municipal elections
Petitions and consultations
Education & Youth
School
Partnering with schools abroad
Starting school in another EU country
University
Admission and entry to university
University fees and financial help
Recognition of academic diplomas
Study abroad and scholarship opportunities
Working while studying
Traineeships
Financial support for traineeships
Volunteering in the EU and beyond
Volunteering - where to start
Practical preparations for volunteers
Researchers
Grants and jobs for researchers
Taxation of researchers
Health
Unplanned healthcare
Going to a doctor/hospital abroad
Unplanned healthcare: payments and reimbursements
Health cover for temporary stays
European Health Insurance Card (EHIC)
Planned medical treatment abroad
Organising planned medical treatment abroad
Expenses and reimbursements: planned medical treatment abroad
Information points for cross-border healthcare
Buying medicine in another EU country
Presenting a prescription in another EU country
Prescriptions abroad: expenses and reimbursements
Buying medicine online
Health coverage when living abroad
Your health insurance cover
Moving to a residential care home
Preventive healthcare
Family
Children
Parental responsibility
Adoption
Child abduction
Couples
Marriage
Civil unions and registered partnerships
Unmarried couples
Divorce and legal separation
Maintenance obligations - support for family members
Property regimes for international couples
Getting your public documents accepted in the EU
Death, repatriation and cross-border inheritance
Managing a cross-border inheritance
Planning your cross-border inheritance
Death and repatriation
Consumers
Shopping
Contract information
Guarantees and returns
Pricing and payments
Shipping and delivery
Your rights when shopping
VAT – Value Added Tax
Product safety
Internet and telecoms
Roaming: Using a mobile phone in the EU
Accessing online content abroad
Fixed line telephone services
Using and accessing the internet
Data protection and online privacy
Financial products and services
Bank accounts in the EU
Consumer credits and loans
Insurance products
Investment products
Mortgage loans
Payments, transfers and cheques
Investments in another EU country
Unfair treatment
Unfair commercial practices
Unfair pricing
Unfair contract terms
Energy supply
Access to and use of energy services
Contracts and energy consumption
Complaints and dispute resolution
Consumer dispute resolution
Informal dispute resolution for consumers
Out-of-court procedures for consumers
Formal legal action for consumers
Doing business
Running a business
Developing a business
Running a business in the tourism industry
EMAS registration
Merging businesses
Setting up a European Company (SE)
Free flow of non-personal data
Investments in another EU country
Digitalising a business
Setting up a business website
Selling online using third-party platforms
Setting up an online shop
Securing a website
Deliveries and fulfilment for online sales
Customer service for online businesses
Promoting a business online
Intellectual property
Intellectual property rights
Patents
Trade marks
Copyright
Trade secrets
Design protection
Website domains
Database protection
Geographical indications
Licensing and selling intellectual property
Infringement of intellectual property rights
Startups
Starting a business
Erasmus for Young Entrepreneurs
EU support tools for SMEs
Taxation
Excise duties
Products subject to excise duties
Paying excise duties
VAT
VAT rules and rates
Charging and deducting VAT
VAT exemptions
VAT refunds
Cross-border VAT
Check a VAT number (VIES)
VAT on digital services (MOSS scheme)
Business tax
Company tax in the EU
Taxes on parent companies and subsidiaries
Selling in the EU
Public contracts
Public tendering rules
Search and bid for a public contract
Request a review of a public procurement procedure
Selling goods and services
Selling products in the EU
Providing services abroad
E-commerce, distance and off-premises selling
Package travel and linked travel arrangements
Parcel services
Competition between businesses
Competition rules in the EU
Reporting anti-competitive behaviour
Human resources
Employment contracts
Changes to staff contracts
Terms of employment
Fixed-term work
Inform and consult staff
Part-time work
Redundancies
Teenage workers
Temporary agency work
Seasonal Workers from non-EU Countries
Working hours, holiday and leave
Working hours
Leave and flexible working
Transport sector workers
Civil aviation staff
Rail staff
Employing road transport workers: driving time and rest periods
Seafarers
Inland waterway staff
Posted workers
Posting staff abroad
Posted drivers
Social security and health
Paying social security contributions
Health and safety at work
Equal treatment and qualifications
Equal treatment of staff
Reasonable accommodation
Recognition of qualifications
Product requirements
Standards
Standards in Europe
Product compliance
Identifying product requirements
Conformity assessment
Technical documentation and EU declaration of conformity
Ecodesign requirements
Declaration of mutual recognition
Labels and markings
CE marking
Energy label
WEEE label
Footwear Label
Textile Label
℮-mark
EU Ecolabel
Chemicals
Registering chemicals (REACH)
Classification, labelling and packaging of chemicals
Recycling and waste management
WEEE responsibilities
Food labelling
Food labelling rules
Nutrition declaration
Labelling of food supplements
Food additives
Health and nutrition claims
Finance and funding
Accounting
Accounting for SMEs and micro-businesses
Making and receiving payments
Cross-border debt recovery
Electronic and cash payments
Late payment
eInvoicing
Getting funding
Access to EU Finance
EU funding programmes
Dealing with customers
Consumer contracts and guarantees
Consumer guarantees
Defective products
Contracts with consumers
Solving disputes with customers
Alternative/Online dispute resolution
European Small Claims procedure
Data protection
Data protection under GDPR
Online privacy
Contact assistance services
Report an obstacle
Ukraine
Допомога ЄС Україні
Інформація для людей з України, що шукають порятунку від війни в Україні
Як Ви можете допомогти
Iнформація для бізнесу
EU assistance to Ukraine
Information for people fleeing the war in Ukraine
How you can help
Information for businesses
Your Europe
Citizens
Consumers
Consumers
Shopping
Contract information
Guarantees and returns
Pricing and payments
Shipping and delivery
Your rights when shopping
VAT – Value Added Tax
Product safety
Internet and telecoms
Roaming: Using a mobile phone in the EU
Accessing online content abroad
Fixed line telephone services
Using and accessing the internet
Data protection and online privacy
Financial products and services
Bank accounts in the EU
Consumer credits and loans
Insurance products
Investment products
Mortgage loans
Payments, transfers and cheques
Investments in another EU country
Unfair treatment
Unfair commercial practices
Unfair pricing
Unfair contract terms
Energy supply
Access to and use of energy services
Contracts and energy consumption
Complaints and dispute resolution
Consumer dispute resolution
Informal dispute resolution for consumers
Out-of-court procedures for consumers
Formal legal action for consumers
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