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Link to original content: https://doi.org/10.48550/arXiv.2409.08449
[2409.08449] Beyond Functionality: Co-Designing Voice User Interfaces for Older Adults' Well-being
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Computer Science > Human-Computer Interaction

arXiv:2409.08449 (cs)
[Submitted on 13 Sep 2024]

Title:Beyond Functionality: Co-Designing Voice User Interfaces for Older Adults' Well-being

Authors:Xinhui Hu, Smit Desai, Morgan Lundy, Jessie Chin
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Abstract:The global population is rapidly aging, necessitating technologies that promote healthy aging. Voice User Interfaces (VUIs), leveraging natural language interaction, offer a promising solution for older adults due to their ease of use. However, current design practices often overemphasize functionality, neglecting older adults' complex aspirations, psychological well-being, and social connectedness. To address this gap, we conducted co-design sessions with 20 older adults employing an empathic design approach. Half of the participants interacted with a probe involving health information learning, while the others focused on a probe related to exercise. This method engaged participants in collaborative activities to uncover non-functional requirements early in the design process. Results indicate that when encouraged to share their needs within a social context, older adults revealed a range of sensory, aesthetic, hedonic, and social preferences and, more importantly, the specific personas of VUIs. These insights inform the relative importance of these factors in VUI design.
Subjects: Human-Computer Interaction (cs.HC)
Cite as: arXiv:2409.08449 [cs.HC]
  (or arXiv:2409.08449v1 [cs.HC] for this version)
  https://doi.org/10.48550/arXiv.2409.08449

Submission history

From: Smit Desai [view email]
[v1] Fri, 13 Sep 2024 00:51:37 UTC (5,760 KB)
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