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Link to original content: https://doi.org/10.48550/arXiv.2308.08096
[2308.08096] Challenges with Passwordless FIDO2 in an Enterprise Setting: A Usability Study
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Computer Science > Cryptography and Security

arXiv:2308.08096 (cs)
[Submitted on 16 Aug 2023 (v1), last revised 13 Sep 2023 (this version, v2)]

Title:Challenges with Passwordless FIDO2 in an Enterprise Setting: A Usability Study

Authors:Michal Kepkowski, Maciej Machulak, Ian Wood, Dali Kaafar
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Abstract:Fast Identity Online 2 (FIDO2), a modern authentication protocol, is gaining popularity as a default strong authentication mechanism. It has been recognized as a leading candidate to overcome limitations (e.g., it is phishing resistant) of existing authentication solutions. However, the task of deprecating weak methods such as password-based authentication is not trivial and requires a comprehensive approach. While security, privacy, and end-user usability of FIDO2 have been addressed in both academic and industry literature, the difficulties associated with its integration with production environments, such as solution completeness or edge-case support, have received little attention. In particular, complex environments such as enterprise identity management pose unique challenges for any authentication system. In this paper, we identify challenging enterprise identity lifecycle use cases (e.g., remote workforce and legacy systems) by conducting a usability study, in which 118 professionals shared their perception of challenges to FIDO2 integration from their hands-on field experience. Our analysis of the user study results revealed serious gaps such as account recovery (selected by over 60% of our respondents), and identify priority development areas for the FIDO2 community.
Comments: to be published in the IEEE Secure Development Conference 2023
Subjects: Cryptography and Security (cs.CR)
Cite as: arXiv:2308.08096 [cs.CR]
  (or arXiv:2308.08096v2 [cs.CR] for this version)
  https://doi.org/10.48550/arXiv.2308.08096

Submission history

From: Michal Kepkowski [view email]
[v1] Wed, 16 Aug 2023 02:08:35 UTC (2,413 KB)
[v2] Wed, 13 Sep 2023 09:55:56 UTC (2,490 KB)
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