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Link to original content: https://doi.org/10.1007/978-3-642-12186-9_59
User-Oriented Quality Assessment of IT-Supported Healthcare Processes – A Position Paper | SpringerLink
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User-Oriented Quality Assessment of IT-Supported Healthcare Processes – A Position Paper

  • Conference paper
Business Process Management Workshops (BPM 2009)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 43))

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Abstract

The user view of the quality of IT-supported health care processes is very important for a successful performance of these processes. Current approaches to process quality do not capture this point of view explicitly. This position paper provides a first collection of indicators for this view.

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References

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Author information

Authors and Affiliations

  1. Institute for Health Information Systems, University for Health Sciences, Medical Informatics and Technology (UMIT), USA

    Elske Ammenwerth

  2. Institute of Computer Science, University of Innsbruck, Austria

    Ruth Breu

  3. Institute of Computer Science, University of Heidelberg, Germany

    Barbara Paech

Authors
  1. Elske Ammenwerth
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  2. Ruth Breu
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  3. Barbara Paech
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Editor information

Editors and Affiliations

  1. Ulm University, Germany and University of Vienna, Austria

    Stefanie Rinderle-Ma

  2. University of Queensland, St Lucia, Qld, Australia

    Shazia Sadiq

  3. IAAS, University of Stuttgart, Germany

    Frank Leymann

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© 2010 Springer-Verlag Berlin Heidelberg

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Ammenwerth, E., Breu, R., Paech, B. (2010). User-Oriented Quality Assessment of IT-Supported Healthcare Processes – A Position Paper. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds) Business Process Management Workshops. BPM 2009. Lecture Notes in Business Information Processing, vol 43. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12186-9_59

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  • DOI: https://doi.org/10.1007/978-3-642-12186-9_59

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12185-2

  • Online ISBN: 978-3-642-12186-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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