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Link to original content: https://doi.org/10.1007/978-3-031-15559-8_49
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Challenging Hierarchical Structure to Boost Technical Outcomes

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Systems, Software and Services Process Improvement (EuroSPI 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1646))

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Abstract

As digital technologies are transforming businesses, the trend of digitalisation has also changed the ways we create value. Maximising value creation necessitates influencing decision-makers, especially in complex knowledge structures and network-based environments. This paper suggests the best practices of informal leadership deployed by technical experts aiming to influence others, especially formal leaders. Insights were gathered through interviews with Finnish technical experts and enhanced through consultations with international partners. The findings provide practices to manage work-related issues through human relations, and by doing this also challenge the hierarchical organisational structures. Crucially, informal leadership empowers employees to use their knowledge and competencies for the benefit of their organisations.

The work is supported by The Foundation for Economic Education, Huittinen Savings Bank Foundation, and Nissi Foundation, Finland. This research has received funding from the Horizon 2020 Programme of the European Union within the OpenInnoTrain project under grant agreement no. 823971. The content of this publication does not reflect the official opinion of the European Union. Responsibility for the information and views expressed in the publication lies entirely with the author(s).

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Author information

Authors and Affiliations

  1. University of Vaasa, Wolffintie 34, 65200, Vaasa, Finland

    Tiina Leino & Niina Koivunen

  2. AVL List GmbH, Hans-List-Platz 1, 8020, Graz, Austria

    Omar Veledar & Jasmin Kniewallner

  3. Graz University of Technology, Inffeldgasse 16, 8010, Graz, Austria

    Georg Macher

  4. Armengaud Innovate, Haselsdorfbergstraße 8, 80144, Haselsdorf-Tobelbad, Austria

    Eric Armengaud

Authors
  1. Tiina Leino
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  2. Omar Veledar
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  3. Georg Macher
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  4. Jasmin Kniewallner
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  5. Eric Armengaud
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  6. Niina Koivunen
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Corresponding author

Correspondence to Tiina Leino .

Editor information

Editors and Affiliations

  1. Gazi University, Ankara, Turkey

    Murat Yilmaz

  2. Dublin City University, Dublin, Ireland

    Paul Clarke

  3. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

  4. Paracelsus Medical University, Salzburg, Austria

    Bruno Wöran

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Leino, T., Veledar, O., Macher, G., Kniewallner, J., Armengaud, E., Koivunen, N. (2022). Challenging Hierarchical Structure to Boost Technical Outcomes. In: Yilmaz, M., Clarke, P., Messnarz, R., Wöran, B. (eds) Systems, Software and Services Process Improvement. EuroSPI 2022. Communications in Computer and Information Science, vol 1646. Springer, Cham. https://doi.org/10.1007/978-3-031-15559-8_49

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  • DOI: https://doi.org/10.1007/978-3-031-15559-8_49

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