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Link to original content: https://doi.org/10.1007/978-3-030-58779-6_14
A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities | SpringerLink
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A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities

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Business Process Management: Blockchain and Robotic Process Automation Forum (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 393))

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Abstract

Robotic process automation (RPA) is a technology for centralized automation of business processes. RPA automates user interaction with graphical user interfaces, whereby it promises efficiency gains and a reduction of human negligence during process execution. To harness these benefits, organizations face the challenge of classifying process activities as viable automation candidates for RPA. Therefore, this work aims to support practitioners in evaluating RPA automation candidates. We design a framework that consists of thirteen criteria grouped into five perspectives which offer different evaluation aspects. These criteria leverage a profound understanding of the process step. We demonstrate and evaluate the framework by applying it to a real-life data set.

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Notes

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Acknowledgments

This project is funded by the German Federal Ministry of Education and Research (BMBF) within the framework programme Software Campus (https://softwarecampus.de) under the number 01IS17045.

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Authors and Affiliations

  1. Institute of Information Systems, Friedrich-Alexander-Universität Erlangen-Nürnberg, Nürnberg, Germany

    Christian Wellmann, Matthias Stierle, Sebastian Dunzer & Martin Matzner

Authors
  1. Christian Wellmann
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  2. Matthias Stierle
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  3. Sebastian Dunzer
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  4. Martin Matzner
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Corresponding author

Correspondence to Matthias Stierle .

Editor information

Editors and Affiliations

  1. University of Gothenburg, Gothenburg, Sweden

    Aleksandre Asatiani

  2. Universidad de Sevilla, Sevilla, Spain

    José María García

  3. Tampere University, Tampere, Finland

    Nina Helander

  4. Universidad de Sevilla, Sevilla, Spain

    Andrés Jiménez-Ramírez

  5. Kiel University, Kiel, Germany

    Agnes Koschmider

  6. WU Vienna, Vienna, Austria

    Jan Mendling

  7. Politecnico di Milano, Milan, Italy

    Giovanni Meroni

  8. Utrecht University, Utrecht, The Netherlands

    Hajo A. Reijers

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Wellmann, C., Stierle, M., Dunzer, S., Matzner, M. (2020). A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities. In: Asatiani, A., et al. Business Process Management: Blockchain and Robotic Process Automation Forum. BPM 2020. Lecture Notes in Business Information Processing, vol 393. Springer, Cham. https://doi.org/10.1007/978-3-030-58779-6_14

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  • DOI: https://doi.org/10.1007/978-3-030-58779-6_14

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