Mukhammad Andri Setiawan Shazia Wasim Sadiq A Methodology for Improving Business Process Performance through Positive Deviance. 1-22 2013 4 Int. J. Inf. Syst. Model. Des. 2 https://doi.org/10.4018/jismd.2013040101 db/journals/ijismd/ijismd4.html#SetiawanS13
