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Link to original content: https://dblp.org/rec/journals/ijstm/GuptaG07.xml
Amit Gupta Martin J. Gannon Effect of service climate on service quality: an integrative model. 174-187 2007 8 Int. J. Serv. Technol. Manag. 2/3 https://doi.org/10.1504/IJSTM.2007.012867 db/journals/ijstm/ijstm8.html#GuptaG07