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Link to original content: https://dblp.org/rec/conf/sbqs/SilvaV17.xml
Cristiano Domingues da Silva Alexandre Marcos Lins de Vasconcelos QoS-TI: Um Framework Adaptável para Qualidade do Serviço de Suporte de TI nos Institutos Federais. 311-325 2017 SBQS https://doi.org/10.5753/sbqs.2017.15109 conf/sbqs/2017 db/conf/sbqs/sbqs2017.html#SilvaV17