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"QoS-TI: Um Framework Adaptável para Qualidade do Serviço de ..."

Cristiano Domingues da Silva, Alexandre Marcos Lins de Vasconcelos (2017)

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DOI: 10.5753/SBQS.2017.15109

access: open

type: Conference or Workshop Paper

metadata version: 2022-03-29

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Cristiano Domingues da Silva, Alexandre Marcos Lins de Vasconcelos:
QoS-TI: Um Framework Adaptável para Qualidade do Serviço de Suporte de TI nos Institutos Federais. SBQS 2017: 311-325

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