Panagiotis GermanakosNikos TsianosZacharias LekkasMarios BelkConstantinos MourlasGeorge SamarasHuman Factors As A Parameter For Improving Interface Usability And User Satisfaction.1362009MCIShttp://aisel.aisnet.org/mcis2009/136conf/mcis/2009db/conf/mcis/mcis2009.html#GermanakosTLBMS09