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Link to original content: https://dblp.org/rec/conf/icis/TanWT16.xml
Xue Tan Youwei Wang Yong Tan The Value of Live Chat on Online Purchase. 2016 ICIS http://aisel.aisnet.org/icis2016/DataScience/Presentations/16 conf/icis/2016 db/conf/icis/icis2016.html#TanWT16