Xuecheng Yang et al.: Switching Costs between Customer Satisfaction and Loyalty. (2009)conf/cso/YangWZZY0910.1109/CSO.2009.322Switching Costs between Customer Satisfaction and Loyalty.5Xuecheng Yang1Jun Wu2Xiaohang Zhang3Feng Zuo4Quan Yu5768-772CSO (1)CSO (1)20092009provenance information for RDF data of dblp record 'conf/cso/YangWZZY09'2023-03-23T23:58:57+0100