Andrew H. GoldAndrew H. GoldArvind MalhotraAlbert H. SegarsKnowledge Management: An Organizational Capabilities Perspective.185-214200118J. Manag. Inf. Syst.1https://doi.org/10.1080/07421222.2001.11045669db/journals/jmis/jmis18.html#GoldMS01Arvind MalhotraAlbert H. Segars