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ORCIDJacki O'Neill
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- affiliation: Microsoft, Nairobi, Kenya
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2020 – today
- 2024
[i2]Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, Monojit Choudhury:
Towards Measuring and Modeling "Culture" in LLMs: A Survey. CoRR abs/2403.15412 (2024)- [i1]Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill:
Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios. CoRR abs/2406.00343 (2024) - 2023
- [c51]Najeeb Gambo Abdulhamid
, Millicent Ochieng, Kalika Bali, Elizabeth A. Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill:
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis. AfriCHI 2023: 64-70 - [c50]Oritsetimeyin Arueyingho, Nicola J. Bidwell, Anicia Peters, Jacki O'Neill, Oussama Metatla, Amid Ayobi, Makuochi Samuel Nkwo, Damiete Onyema Lawrence, Rockefeller Zimba, Hadiza Ismaila, Hilda Owii, Abiola Saka:
Afrocentric Collaborative Care: Supporting Context Specific Digital Health and Care. CSCW Companion 2023: 537-541 - 2022
- [j13]Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill:
Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy. Comput. Support. Cooperative Work. 31(3): 443-486 (2022) - [j12]Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel C. Maina, Jacki O'Neill:
"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation. Proc. ACM Hum. Comput. Interact. 6(CSCW2): 1-24 (2022) - [c49]Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones:
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South. CHI Extended Abstracts 2022: 157:1-157:5 - [c48]Ishani Mondal, Kabir Ahuja, Mohit Jain, Jacki O'Neill, Kalika Bali, Monojit Choudhury:
Global Readiness of Language Technology for Healthcare: What Would It Take to Combat the Next Pandemic? COLING 2022: 4320-4335 - [c47]Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Jacki O'Neill, Millicent Ochieng, Kagonya Awori, Keshet Ronen:
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums. LREC 2022: 963-975 - 2020
- [j11]Ishita Ghosh, Jacki O'Neill:
The Unbearable Modernity of Mobile Money. Comput. Support. Cooperative Work. 29(3): 227-261 (2020) - [c46]Naveena Karusala, Ding Wang, Jacki O'Neill:
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses. CHI 2020: 1-15 - [c45]Ding Wang, Santosh D. Kale, Jacki O'Neill:
Please Call the Specialism: Using WeChat to Support Patient Care in China. CHI 2020: 1-13
2010 – 2019
- 2019
- [j10]Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill:
Rethinking Financial Inclusion: from Access to Autonomy. Comput. Support. Cooperative Work. 28(3-4): 511-547 (2019) - [j9]David Nemer, Jacki O'Neill:
Rethinking MOOCs: The Promises for Better Education in India. Int. J. Inf. Commun. Technol. Hum. Dev. 11(1): 36-50 (2019) - [c44]Moira McGregor, Nicola J. Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill:
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya. CHI 2019: 233 - [c43]Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill:
Designing a financial management smartphone app for users with mixed literacies. ICTD 2019: 35:1-35:5 - 2018
- [j8]Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill:
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting. Proc. ACM Hum. Comput. Interact. 2(CSCW): 72:1-72:17 (2018) - [j7]Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal, Sile O'Modhrain, Tiffany C. Veinot, Robin Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill:
'We can go anywhere': Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. Proc. ACM Hum. Comput. Interact. 2(CSCW): 85:1-85:24 (2018) - [c42]Apurv Mehra, Srihari H. Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill:
Prayana: Intermediated Financial Management in Resource-Constrained Settings. CHI 2018: 389 - [c41]Apurv Mehra, Udayan Tandon, Sambhav Satija, Jacki O'Neill:
Prayana: Intermediated Financial Management in Resource-Constrained Settings. CHI Extended Abstracts 2018 - [c40]Michaelanne Dye, Neha Kumar, Ari Schlesinger, Marisol Wong-Villacres, Morgan G. Ames, Rajesh Veeraraghavan, Jacki O'Neill, Joyojeet Pal, Mary L. Gray:
Solidarity Across Borders: Navigating Intersections Towards Equity and Inclusion. CSCW Companion 2018: 487-494 - 2017
- [j6]Jacki O'Neill, Anupama Dhareshwar, Srihari H. Muralidhar:
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment. Comput. Support. Cooperative Work. 26(4-6): 733-768 (2017) - [c39]Apurv Mehra, Sambhav Satija, Jacki O'Neill:
Prayana: A Journey Towards Financial Inclusion. ICTD 2017: 26:1-26:5 - [c38]Indrani Medhi-Thies, Nandita Menon, Sneha Magapu, Manisha Subramony, Jacki O'Neill:
How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians. INTERACT (1) 2017: 441-459 - [e4]Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler:
Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part I. Lecture Notes in Computer Science 10513, Springer 2017, ISBN 978-3-319-67743-9 [contents] - [e3]Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler:
Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part II. Lecture Notes in Computer Science 10514, Springer 2017, ISBN 978-3-319-67683-8 [contents] - [e2]Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler:
Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part III. Lecture Notes in Computer Science 10515, Springer 2017, ISBN 978-3-319-67686-9 [contents] - [e1]Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler:
Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Lecture Notes in Computer Science 10516, Springer 2017, ISBN 978-3-319-68058-3 [contents] - 2016
- [j5]David B. Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan:
Turking in a Global Labour Market. Comput. Support. Cooperative Work. 25(1): 39-77 (2016) - [c37]Joseph Kasera, Jacki O'Neill, Nicola J. Bidwell:
Sociality, Tempo & Flow: Learning from Namibian Ridesharing. AfriCHI 2016: 36-47 - [c36]Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari H. Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill:
Peer-to-peer in the Workplace: A View from the Road. CHI 2016: 5063-5075 - [c35]Tawanna R. Dillahunt, Airi Lampinen, Jacki O'Neill, Loren G. Terveen, Cory Kendrick:
Does the Sharing Economy do any Good? CSCW Companion 2016: 197-200 - [c34]Himanshu Zade, Jacki O'Neill:
Design Illustrations to Make Adoption of Ola Technology More Beneficial for Indian Auto-Rickshaw Drivers. CSCW Companion 2016: 453-456 - [c33]Susann Wagenknecht, Min Kyung Lee, Caitlin Lustig, Jacki O'Neill, Himanshu Zade:
Algorithms at Work: Empirical Diversity, Analytic Vocabularies, Design Implications. CSCW Companion 2016: 536-543 - [c32]M. Marathe, Jacki O'Neill, Paromita Pain, William Thies:
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis. ICTD 2016: 4 - [c31]Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique:
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore. ICTD 2016: 17 - 2015
- [c30]Nakull Gupta, Indrani Medhi-Thies, Pedro Ferreira, Jacki O'Neill, Edward Cutrell:
KrishiPustak: A Social Networking System for Low-Literate Farmers. CSCW Companion 2015: 45-48 - [c29]Indrani Medhi-Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Edward Cutrell:
KrishiPustak: A Social Networking System for Low-Literate Farmers. CSCW 2015: 1670-1681 - [c28]M. Marathe, Jacki O'Neill, Paromita Pain, William Thies:
Revisiting CGNet Swara and its impact in rural India. ICTD 2015: 21:1-21:10 - [c27]Edward Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Nakull Gupta, Viraj Kumar, William Thies:
Blended Learning in Indian Colleges with Massively Empowered Classroom. L@S 2015: 47-56 - [c26]Nakull Gupta, Jacki O'Neill, Andrew Cross, Edward Cutrell, William Thies:
Source Effects in Online Education. L@S 2015: 257-260 - 2014
- [c25]Rinku Gajera, Jacki O'Neill:
Ethnography in Parallel. COOP 2014: 259-275 - [c24]David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta:
Being a turker. CSCW 2014: 224-235 - [c23]Neha Gupta, David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill:
Turk-Life in India. GROUP 2014: 1-11 - 2013
- [c22]Jacki O'Neill, Shourya Roy, Antonietta Grasso, David B. Martin:
Form digitization in BPO: from outsourcing to crowdsourcing? CHI 2013: 197-206 - [c21]Jacki O'Neill, David B. Martin:
Relationship-Based Business Process Crowdsourcing? INTERACT (4) 2013: 429-446 - 2011
- [c20]Deepti Kumar, David B. Martin, Jacki O'Neill:
The times they are a-changin': mobile payments in india. CHI 2011: 1413-1422 - [c19]Jacki O'Neill, David B. Martin, Tommaso Colombino, Antonietta Grasso:
When a little knowledge isn't a dangerous thing. CHI 2011: 1667-1676 - [c18]Jacki O'Neill, Stefania Castellani, Frédéric Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai:
From ethnographic study to mixed reality: a remote collaborative troubleshooting system. CSCW 2011: 225-234 - [c17]Frédéric Roulland, Stefania Castellani, Pascal Valobra, Victor Ciriza, Jacki O'Neill, Ye Deng:
Mixed reality for supporting office devices troubleshooting. VR 2011: 175-178 - 2010
- [j4]Caroline Privault, Jacki O'Neill, Victor Ciriza, Jean-Michel Renders:
A new tangible user interface for machine learning document review. Artif. Intell. Law 18(4): 459-479 (2010) - [c16]Nikolaos Lagos, Frédérique Segond, Stefania Castellani, Jacki O'Neill:
Event Extraction for Legal Case Building and Reasoning. Intelligent Information Processing 2010: 92-101
2000 – 2009
- 2009
- [j3]Monika Büscher, Jacki O'Neill, John Rooksby:
Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. Comput. Support. Cooperative Work. 18(2-3): 109-128 (2009) - [j2]Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frédéric Roulland:
Designing Technology as an Embedded Resource for Troubleshooting. Comput. Support. Cooperative Work. 18(2-3): 199-227 (2009) - [c15]David B. Martin, Jacki O'Neill, Dave W. Randall:
'Talking about (my) Generation': Creativity, Practice, Technology & Talk. ECSCW 2009: 171-190 - [c14]Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill:
Query Suggestion for On-Device Troubleshooting. INTERACT (2) 2009: 368-371 - 2008
- [c13]Tommaso Colombino, Antonietta Grasso, David B. Martin, Jacki O'Neill, John Bowers:
Aesthetics, digital technology and collaboration. BCS HCI (2) 2008: 199-200 - [c12]David B. Martin, Jacki O'Neill, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski:
'Colour, it's just a constant problem': an examination of practice, infrastructure and workflow in colour printing. COOP 2008: 44-55 - [c11]Jacki O'Neill, David B. Martin, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski:
Colour management is a socio-technical problem. CSCW 2008: 599-608 - 2007
- [j1]David B. Martin, Jacki O'Neill, David Randall, Mark Rouncefield:
How Can I Help You? Call Centres, Classification Work and Coordination. Comput. Support. Cooperative Work. 16(3): 231-264 (2007) - [c10]Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill:
Query Reformulation and Refinement Using NLP-Based Sentence Clustering. ECIR 2007: 210-221 - [c9]Jacki O'Neill, David B. Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey J. Woolfe:
Asymmetrical collaboration in print shop-customer relationships. ECSCW 2007: 231-250 - 2006
- [c8]Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso:
The practical indispensability of articulation work to immediate and remote help-giving. CSCW 2006: 219-228 - 2005
- [c7]Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie:
Representations Can Be Good Enough. ECSCW 2005: 267-286 - [c6]David B. Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall:
Timing in the art of integration: 'that's how the bastille got stormed'. GROUP 2005: 313-322 - [c5]Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie:
Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. INTERACT 2005: 377-390 - [c4]Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie:
Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. CEC Workshops 2005: 122-130 - 2003
- [c3]Jacki O'Neill, David B. Martin:
Text chat in action. GROUP 2003: 40-49 - 2002
- [b1]Jacki O'Neill:
An investigation into the support of on-line distributed event-based networking : ethnomethodological analysis and requirements elicitation. University of Salford, UK, 2002 - [c2]Jacki O'Neill, David B. Martin, Hasan Al-Matrouk, David Wastell:
Working hard in the 'office': an ethnomethodological study of on-line workshops. CSCL 2002: 619-620
1990 – 1999
- 1999
- [c1]David B. Martin, Jacki O'Neill, Richard Varey, David Wastell:
Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen Kiosks. INTERACT 1999: 62-69
Coauthor Index
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