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Link to original content: https://dblp.org/pid/128/6307.bib
@article{DBLP:journals/ijisss/BharosaJB13, author = {Nitesh Bharosa and Marijn Janssen and Satiesh Bajnath}, title = {Deriving Principles for Guiding Service Encounters: {A} Participative Design Research Approach}, journal = {Int. J. Inf. Syst. Serv. Sect.}, volume = {5}, number = {1}, pages = {1--16}, year = {2013}, url = {https://doi.org/10.4018/jisss.2013010101}, doi = {10.4018/JISSS.2013010101}, timestamp = {Fri, 08 Sep 2023 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijisss/BharosaJB13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }