iBet uBet
web content aggregator. Adding the entire web to your favor.
Link to original content:
https://api.openalex.org/works/doi:10.1109/ISECS.2008.207
{"id":"https://openalex.org/W2144310047","doi":"https://doi.org/10.1109/isecs.2008.207","title":"The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS","display_name":"The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2144310047","doi":"https://doi.org/10.1109/isecs.2008.207","mag":"2144310047"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/isecs.2008.207","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053347017","display_name":"Mehdi Fasanghari","orcid":"https://orcid.org/0000-0003-4256-0949"},"institutions":[{"id":"https://openalex.org/I4210102178","display_name":"ICT Research Institute","ror":"https://ror.org/01a3g2z22","country_code":"IR","type":"facility","lineage":["https://openalex.org/I4210102178"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mehdi Fasanghari","raw_affiliation_strings":["Iran Telecommun. Res. Center (ITRC), Tehran"],"affiliations":[{"raw_affiliation_string":"Iran Telecommun. Res. Center (ITRC), Tehran","institution_ids":["https://openalex.org/I4210102178"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097804044","display_name":"Navid Gholamy","orcid":null},"institutions":[{"id":"https://openalex.org/I200432940","display_name":"Allameh Tabataba'i University","ror":"https://ror.org/02cc4gc68","country_code":"IR","type":"education","lineage":["https://openalex.org/I200432940"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Navid Gholamy","raw_affiliation_strings":["Information Technology Management, Allameh Tabatabai University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Information Technology Management, Allameh Tabatabai University, Tehran, Iran","institution_ids":["https://openalex.org/I200432940"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049959309","display_name":"S. Kamal Chaharsooghi","orcid":"https://orcid.org/0000-0002-8579-5150"},"institutions":[{"id":"https://openalex.org/I4210116604","display_name":"Ilam University","ror":"https://ror.org/01r277z15","country_code":"IR","type":"education","lineage":["https://openalex.org/I4210116604"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"S. Kamal Chaharsooghi","raw_affiliation_strings":["Tarbiat Moalem University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Tarbiat Moalem University, Tehran, Iran","institution_ids":["https://openalex.org/I4210116604"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097830694","display_name":"Shohre Qadami","orcid":null},"institutions":[{"id":"https://openalex.org/I4210116604","display_name":"Ilam University","ror":"https://ror.org/01r277z15","country_code":"IR","type":"education","lineage":["https://openalex.org/I4210116604"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Shohre Qadami","raw_affiliation_strings":["Industrial Engineering, Tarbiat Moalem University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Industrial Engineering, Tarbiat Moalem University, Tehran, Iran","institution_ids":["https://openalex.org/I4210116604"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5097884597","display_name":"Mohamad Soltani Delgosha","orcid":null},"institutions":[{"id":"https://openalex.org/I4210102178","display_name":"ICT Research Institute","ror":"https://ror.org/01a3g2z22","country_code":"IR","type":"facility","lineage":["https://openalex.org/I4210102178"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohamad Soltani Delgosha","raw_affiliation_strings":["Iran Telecommunication Research Center, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Iran Telecommunication Research Center, Tehran, Iran","institution_ids":["https://openalex.org/I4210102178"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.168,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":24,"citation_normalized_percentile":{"value":0.938768,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":90},"biblio":{"volume":null,"issue":null,"first_page":"870","last_page":"874"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9813,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9813,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11106","display_name":"Trajectory Data Mining and Analysis","score":0.9306,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11063","display_name":"Rough Sets Theory and Applications","score":0.901,"subfield":{"id":"https://openalex.org/subfields/1703","display_name":"Computational Theory and Mathematics"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.8912761},{"id":"https://openalex.org/keywords/precondition","display_name":"Precondition","score":0.78157246},{"id":"https://openalex.org/keywords/topsis","display_name":"TOPSIS","score":0.583475},{"id":"https://openalex.org/keywords/fuzzy-sets","display_name":"Fuzzy Sets","score":0.513851},{"id":"https://openalex.org/keywords/intuitionistic-fuzzy-sets","display_name":"Intuitionistic Fuzzy Sets","score":0.504906}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8912761},{"id":"https://openalex.org/C192465680","wikidata":"https://www.wikidata.org/wiki/Q1413450","display_name":"Precondition","level":2,"score":0.78157246},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.6633922},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5912181},{"id":"https://openalex.org/C51566761","wikidata":"https://www.wikidata.org/wiki/Q1235853","display_name":"TOPSIS","level":2,"score":0.583475},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5144418},{"id":"https://openalex.org/C42011625","wikidata":"https://www.wikidata.org/wiki/Q1055058","display_name":"Fuzzy set","level":3,"score":0.4149241},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.35816628},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.34011054},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.22846532},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21029189},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19111574},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.19091398},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.053441048},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/isecs.2008.207","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":15,"referenced_works":["https://openalex.org/W194786220","https://openalex.org/W1994997349","https://openalex.org/W2008728585","https://openalex.org/W2014785764","https://openalex.org/W2033598069","https://openalex.org/W2075722074","https://openalex.org/W2106804296","https://openalex.org/W2110271593","https://openalex.org/W2171715801","https://openalex.org/W2358423026","https://openalex.org/W2388151776","https://openalex.org/W2506768821","https://openalex.org/W2912565176","https://openalex.org/W4210259099","https://openalex.org/W4292158025"],"related_works":["https://openalex.org/W58099322","https://openalex.org/W4226162972","https://openalex.org/W2953046944","https://openalex.org/W2368102490","https://openalex.org/W2367100904","https://openalex.org/W2294916142","https://openalex.org/W2185407019","https://openalex.org/W2060305346","https://openalex.org/W1988458526","https://openalex.org/W1581362285"],"abstract_inverted_index":{"Effective":[0],"customer":[1,22,32,38],"satisfaction":[2,23,39],"investigation":[3],"is":[4,12],"a":[5,37,56],"very":[6],"important":[7],"precondition":[8],"for":[9,20],"e-commerce.":[10],"It":[11],"the":[13,31,67,75],"problem":[14],"which":[15],"needs":[16],"to":[17,29],"be":[18,78],"solved":[19],"e-commerce":[21],"through":[24],"use":[25],"of":[26,45,61],"advanced":[27],"methods":[28],"evaluate":[30],"satisfaction.":[33],"This":[34],"paper":[35],"establishes":[36],"evaluation":[40,69,76],"method":[41,70],"based":[42],"on":[43],"combination":[44],"linguistic":[46],"variables,":[47],"fuzzy":[48,52],"triangular":[49],"numbers,":[50],"and":[51,74],"TOPSIS;":[53],"also,":[54],"do":[55],"case":[57,63],"study.":[58],"The":[59],"results":[60,73],"demonstrated":[62],"study":[64],"shows":[65],"that":[66],"designed":[68],"creates":[71],"suitable":[72],"could":[77],"done":[79],"as":[80,82],"well":[81],"possible.":[83]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2144310047","counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2024-11-02T20:14:42.816499","created_date":"2016-06-24"}
