{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,5,20]],"date-time":"2024-05-20T08:21:17Z","timestamp":1716193277537},"reference-count":40,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2007,10,23]],"date-time":"2007-10-23T00:00:00Z","timestamp":1193097600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,10,23]]},"abstract":"Purpose<\/jats:title>The purpose of this paper is to understand how people from different national cultures; France, Canada and Germany, define and perceive information systems success.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>This is exploratory research that used a grounded theory approach to analyze qualitative data that were collected using an open interview data collection technique. Grounded theory helps to develop new concepts and new theory.<\/jats:p><\/jats:sec>Findings<\/jats:title>The findings confirm the divergence thesis. The authors found that people from different national cultures define information systems differently. The authors developed models that groups information systems success as they are defined in France, Canada and Germany.<\/jats:p><\/jats:sec>Research limitations\/implications<\/jats:title>There are many limitations in this research. First, the findings concern only one single multinational organization. The authors' aim was analytical and not statistical generalization. Second, although the number of respondents was sufficient to develop a partial theory, the authors could not meet with a larger number of people to get more insights.<\/jats:p><\/jats:sec>Practical implications<\/jats:title>There are many practical implications. Multinational organizations that seek to standardize their information systems need to be aware that the implementation as well as long term success of the standard system will not be homogenous. Moreover, the results of the study reveal that information quality and other systems based concepts are not defined the same way in all cultures. Finally, the study proposes a tool that would help the case organization measure IS success in these three cultures.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>This study is unique in a sense that not only does it claim that culture does impact IS success, but it also goes a step further and defines what IS success is in different national cultures.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410390710830709","type":"journal-article","created":{"date-parts":[[2007,10,27]],"date-time":"2007-10-27T09:30:17Z","timestamp":1193477417000},"page":"641-656","source":"Crossref","is-referenced-by-count":19,"title":["The impact of national culture on the meaning of information system success at the user level"],"prefix":"10.1108","volume":"20","author":[{"given":"Hafid","family":"Agourram","sequence":"first","affiliation":[]},{"given":"John","family":"Ingham","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012120292534500_b1","unstructured":"Alter, S. (2000), \u201cThe Siamese twin problem: a central issue ignored by dimensions of information effectiveness\u201d, Communication of AIS, Vol. 2 No. 20, pp. 1\u201055."},{"key":"key2022012120292534500_b2","doi-asserted-by":"crossref","unstructured":"Baligh, H.H. (1994), \u201cComponents of culture: nature, interconnections, and relevance to the decisions on the organization structure\u201d, Management Science, Vol. 40 No. 1, pp. 14\u201027.","DOI":"10.1287\/mnsc.40.1.14"},{"key":"key2022012120292534500_b3","doi-asserted-by":"crossref","unstructured":"Corbin, J. and Strauss, A. (1999), \u201cGrounded theory research: procedures, canons, and evaluative criteria\u201d, Qualitative Sociology, Vol. 13, pp. 3\u201021.","DOI":"10.1007\/BF00988593"},{"key":"key2022012120292534500_b4","doi-asserted-by":"crossref","unstructured":"DeLone, W.H. and McLean, E.R. (1992), \u201cInformation systems success: the quest for the dependent variable\u201d, Information Systems Research, Vol. 3 No. 1, pp. 60\u201095.","DOI":"10.1287\/isre.3.1.60"},{"key":"key2022012120292534500_b5","doi-asserted-by":"crossref","unstructured":"DeLone, W.H. and McLean, E.R. (2003), \u201cThe Delone and McLean model of information systems success: a ten\u2010year update\u201d, Journal of Information Systems Management, Vol. 19 No. 4, pp. 9\u201026.","DOI":"10.1080\/07421222.2003.11045748"},{"key":"key2022012120292534500_b6","doi-asserted-by":"crossref","unstructured":"Ford, D., Connelly, C. and Meister, D. (2003), \u201cInformation systems research and Hofstede's culture's consequences: an uneasy and incomplete partnership\u201d, IEEE Transactions on Engineering Management, Vol. 50 No. 1, pp. 8\u201025.","DOI":"10.1109\/TEM.2002.808265"},{"key":"key2022012120292534500_b7","doi-asserted-by":"crossref","unstructured":"Garrity, E.J. and Sanders, G.L. (1998), \u201cIntroduction to information systems success measurement\u201d, in Garrity, E.J. and Sanders, G.L. (Eds), Information Systems Success Measurement, Idea Group Publishing, Hershey, PA, pp. 1\u201012.","DOI":"10.4018\/978-1-878289-03-2"},{"key":"key2022012120292534500_b8","unstructured":"Glenn, E.S. and Glenn, C.G. (1981), Man and Mankind: Conflict and Communication between Cultures, Ablex, Northwood, NJ."},{"key":"key2022012120292534500_b9","unstructured":"Hall, E.T. (1976), Beyond Culture, Anchor Press, New York, NY."},{"key":"key2022012120292534500_b12","doi-asserted-by":"crossref","unstructured":"Hofstede, G. (1980), \u201cMotivation, leadership and organization: do American theories apply abroad?\u201d, Organizational Dynamics, Vol. 75 No. 1, pp. 42\u201063.","DOI":"10.1016\/0090-2616(80)90013-3"},{"key":"key2022012120292534500_b10","unstructured":"Hofstede, G. (1993), Cultures and Organizations: Software of the Mind, McGraw\u2010Hill, London."},{"key":"key2022012120292534500_b11","doi-asserted-by":"crossref","unstructured":"Hofstede, G. (1994), \u201cManagement scientists are human\u201d, Management Science, Vol. 44 No. 1, pp. 4\u201013.","DOI":"10.1287\/mnsc.40.1.4"},{"key":"key2022012120292534500_b13","unstructured":"Ishman, M. (1998), \u201cMeasuring information success at the individual level in cross\u2010cultural environments\u201d, in Garrity, E.J. and Sanders, G.L. (Eds), Information Systems Success Measurement, Idea Group Publishing, Hershey, PA."},{"key":"key2022012120292534500_b14","doi-asserted-by":"crossref","unstructured":"Ivari, J. (2005), \u201cAn empirical test of the DeLone\u2010McLean model of information system success\u201d, Database for Advances in Information Systems, Vol. 36 No. 2, pp. 8\u201027.","DOI":"10.1145\/1066149.1066152"},{"key":"key2022012120292534500_b15","unstructured":"Jordan, E. (1996), \u201cNational culture and organizational culture: their use in information\u201d, available at: www.is.cityu.edu.hk\/Research\/WorkingPapers \/paper\/9408.pdf."},{"key":"key2022012120292534500_b16","doi-asserted-by":"crossref","unstructured":"Kanellis, P., Lycett, M. and Paul, R. (1999), \u201cEvaluating business information systems fit: from concept to practical application\u201d, European Journal of Information Systems, Vol. 18 No. 1, pp. 65\u201076.","DOI":"10.1057\/palgrave.ejis.3000316"},{"key":"key2022012120292534500_b17","doi-asserted-by":"crossref","unstructured":"Kedia, B.L. and Bhagat, R.S. (1988), \u201cCultural constraints on transfer of technology across nations: implications for research in international and comparative management\u201d, Academy of Management Review, Vol. 13 No. 4, pp. 559\u201071.","DOI":"10.5465\/amr.1988.4307424"},{"key":"key2022012120292534500_b19","doi-asserted-by":"crossref","unstructured":"Lachman, R., Nedd, A. and Hinings, B. (1994), \u201cAnalyzing cross\u2010national management and organizations: a theoretical framework\u201d, Management Science, Vol. 40 No. 1, pp. 40\u201055.","DOI":"10.1287\/mnsc.40.1.40"},{"key":"key2022012120292534500_b20","unstructured":"Lammers, C.J. and Hickson, D.J. (1979), Organizations Alike and Unlike: Toward a Comparative Sociology of Organizations, Routledge and Kegan Paul, London."},{"key":"key2022012120292534500_b21","doi-asserted-by":"crossref","unstructured":"Laurent, A. (1983), \u201cThe cultural diversity of western conceptions of management\u201d, International Studies of Management and Organizations, Vol. 23 No. 2, pp. 75\u201096.","DOI":"10.1080\/00208825.1983.11656359"},{"key":"key2022012120292534500_b22","doi-asserted-by":"crossref","unstructured":"Leidner, D.E., Carlsson, S. and Corrales, M. (1999), \u201cMexican and Swedish managers' perceptions of the impact of EIS on organizational intelligence, decision making and structure\u201d, Decision Sciences, Vol. 30 No. 3, pp. 633\u201058.","DOI":"10.1111\/j.1540-5915.1999.tb00901.x"},{"key":"key2022012120292534500_b23","unstructured":"Markus, M.L. and Tanis, C. (2000), \u201cThe enterprise system experience \u2013 from adoption to success\u201d, in Zmud, R. (Ed.), Framing the Domain of IT Management, Pinnaflex, Cincinnati, OH, pp. 173\u2010207."},{"key":"key2022012120292534500_b24","doi-asserted-by":"crossref","unstructured":"Markus, M.L., Axline, S., Petrie, D. and Tanis, C. (2000), \u201cLearning from adopters' experience with ERP: problems encountered and success achieved\u201d, Journal of Information Technology, Vol. 15, pp. 245\u201065.","DOI":"10.1177\/026839620001500402"},{"key":"key2022012120292534500_b25","doi-asserted-by":"crossref","unstructured":"Martinsons, M. and Westwood, R. (1997), \u201cManagement information systems in Chinese business culture: an explanatory theory\u201d, Information and Management, Vol. 32, pp. 215\u201028.","DOI":"10.1016\/S0378-7206(96)00009-2"},{"key":"key2022012120292534500_b26","unstructured":"Maurice, M. (1979), \u201cFor a study of the societal effect: the universality and specificity in organizational research\u201d, in Lammers, C.J. and Hickson, D.J. (Eds), Organizations Alike and Unlike, Routledge and Kegan Paul, London."},{"key":"key2022012120292534500_b27","unstructured":"Myers, M.D. (1997), \u201cQualitative research in information systems\u201d, available at: www.qual.auckland.ac.nz (accessed 20 May 1997)."},{"key":"key2022012120292534500_b28","doi-asserted-by":"crossref","unstructured":"Pauleen, D., Evaristo, R., Davison, R., Ang, S. and Alanis, M. (2006), \u201cKlein cultural bias in information systems research and practice: are you coming from the same place I am?\u201d, Communications of the AIS, Vol. 17, pp. 354\u201072.","DOI":"10.17705\/1CAIS.01717"},{"key":"key2022012120292534500_b29","doi-asserted-by":"crossref","unstructured":"Rai, A., Lang, S.S. and Welker, R.B. (2002), \u201cAssessing the validity of IS success models: an empirical test and theoretical analysis\u201d, Information Systems Research, Vol. 13 No. 1, pp. 50\u201069.","DOI":"10.1287\/isre.13.1.50.96"},{"key":"key2022012120292534500_b30","doi-asserted-by":"crossref","unstructured":"Robey, D. and Rodriguez\u2010Diaz, A. (1989), \u201cThe organizational and cultural context of system implementation: case experience from Latin America\u201d, Information and Management, Vol. 17, pp. 229\u201039.","DOI":"10.1016\/0378-7206(89)90046-3"},{"key":"key2022012120292534500_b31","doi-asserted-by":"crossref","unstructured":"Robichaux, B.P. and Cooper, R.B. (1998), \u201cGSS participation: a cultural examination\u201d, Information and Management, Vol. 33, pp. 287\u2010300.","DOI":"10.1016\/S0378-7206(98)00033-0"},{"key":"key2022012120292534500_b32","doi-asserted-by":"crossref","unstructured":"Rosenzweig, P.M. (1994), \u201cWhen can management science research be generalized internationally?\u201d, Management Science, Vol. 40 No. 1, pp. 28\u201039.","DOI":"10.1287\/mnsc.40.1.28"},{"key":"key2022012120292534500_b34","doi-asserted-by":"crossref","unstructured":"Seddon, P.B., Staples, S., Patnayakuni, R. and Bowetell, M. (1999), \u201cDimensions of information success\u201d, Communication of the ACM, Vol. 2 No. 20, pp. 1\u201040.","DOI":"10.17705\/1CAIS.00220"},{"key":"key2022012120292534500_b35","unstructured":"Shing\u2010Kao, L. (1997), \u201cA study of national culture versus corporate culture in international management\u201d, dissertation abstract international, Nova South\u2010eastern University."},{"key":"key2022012120292534500_b36","doi-asserted-by":"crossref","unstructured":"Straub, D.W. (1994), \u201cThe effect of culture on IT diffusion: e\u2010mail and fax in Japan and the USA\u201d, Information Systems Research, Vol. 5, pp. 23\u201047.","DOI":"10.1287\/isre.5.1.23"},{"key":"key2022012120292534500_b37","unstructured":"Strauss, A. and Corbin, J. (1990), Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA."},{"key":"key2022012120292534500_b38","doi-asserted-by":"crossref","unstructured":"Tan, B., Wei, K., Watson, R. and Walczuch, R. (1998), \u201cReducing status effects with computer\u2010mediated communication: evidence from two national cultures\u201d, Journal of Management Information Systems, Vol. 15 No. 1, pp. 119\u201041.","DOI":"10.1080\/07421222.1998.11518199"},{"key":"key2022012120292534500_b39","doi-asserted-by":"crossref","unstructured":"Tayeb, M. (1994), \u201cOrganizations and national culture: methodology considered\u201d, Organization Studies, Vol. 15 No. 3, pp. 429\u201046.","DOI":"10.1177\/017084069401500306"},{"key":"key2022012120292534500_b40","doi-asserted-by":"crossref","unstructured":"Triandis, H.C. (1982), \u201cDimensions of cultural variation as parameters of organizational theories\u201d, International Studies of Management and Organizations, Vol. 12, pp. 139\u201069.","DOI":"10.1080\/00208825.1982.11656354"},{"key":"key2022012120292534500_b41","unstructured":"Trompenaars, F.T. and Hampden\u2010Turner, C.H. (1998), Riding the Waves of Culture: Understanding Diversity in Global Business, McGraw\u2010Hill, New York, NY."},{"key":"key2022012120292534500_b42","unstructured":"Trompenaars, F. (1993), Riding the Waves of Culture: Understanding Cultural Diversity in Business, Economics Books, London."}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/17410390710830709","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/17410390710830709\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/17410390710830709\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,1,22]],"date-time":"2022-01-22T00:47:58Z","timestamp":1642812478000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/17410390710830709\/full\/html"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,10,23]]},"references-count":40,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2007,10,23]]}},"alternative-id":["10.1108\/17410390710830709"],"URL":"http:\/\/dx.doi.org\/10.1108\/17410390710830709","relation":{},"ISSN":["1741-0398"],"issn-type":[{"value":"1741-0398","type":"print"}],"subject":[],"published":{"date-parts":[[2007,10,23]]}}}
