{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,5,28]],"date-time":"2024-05-28T00:12:59Z","timestamp":1716855179112},"reference-count":108,"publisher":"Springer Science and Business Media LLC","issue":"17","license":[{"start":{"date-parts":[[2024,3,6]],"date-time":"2024-03-06T00:00:00Z","timestamp":1709683200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,3,6]],"date-time":"2024-03-06T00:00:00Z","timestamp":1709683200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72091515"],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Neural Comput & Applic"],"published-print":{"date-parts":[[2024,6]]},"DOI":"10.1007\/s00521-024-09593-2","type":"journal-article","created":{"date-parts":[[2024,3,6]],"date-time":"2024-03-06T07:02:27Z","timestamp":1709708547000},"page":"9849-9874","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Research on the influencing factors and the differences between the initial trust and continuous trust of online health community users"],"prefix":"10.1007","volume":"36","author":[{"given":"Zongrun","family":"Wang","sequence":"first","affiliation":[]},{"ORCID":"http:\/\/orcid.org\/0000-0003-4066-279X","authenticated-orcid":false,"given":"Lin","family":"Liang","sequence":"additional","affiliation":[]},{"given":"Xin","family":"Liu","sequence":"additional","affiliation":[]},{"given":"Minglong","family":"Liao","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,3,6]]},"reference":[{"issue":"1","key":"9593_CR1","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.hlpt.2013.11.003","volume":"3","author":"R Lederman","year":"2014","unstructured":"R Lederman H Fan S Smith S Chang 2014 Who can you trust? Credibility assessment in online health forums Health Policy Technol 3 1 13 25","journal-title":"Health Policy Technol"},{"key":"9593_CR2","doi-asserted-by":"crossref","DOI":"10.1016\/j.chb.2020.106629","volume":"115","author":"YS Chang","year":"2021","unstructured":"YS Chang Y Zhang J Gwizdka 2021 The effects of information source and ehealth literacy on consumer health information credibility evaluation behavior Comput Hum Behav 115 106629","journal-title":"Comput Hum Behav"},{"issue":"3","key":"9593_CR3","doi-asserted-by":"crossref","first-page":"841","DOI":"10.2307\/41703483","volume":"36","author":"Y Ren","year":"2012","unstructured":"Y Ren FM Harper S Drenner L Terveen RE Kraut 2012 Building member attachment in online communities: applying theories of group identity and interpersonal bonds MIS Q 36 3 841 864","journal-title":"MIS Q"},{"key":"9593_CR4","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1016\/j.jpeds.2020.02.074","volume":"221","author":"JL Freeman","year":"2020","unstructured":"JL Freeman PH Caldwell KM Scott 2020 The role of trust when adolescents search for and appraise online health information J Pediatr 221 215 223","journal-title":"J Pediatr"},{"key":"9593_CR5","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1016\/j.jpeds.2020.02.074","volume":"221","author":"JLFB Mphil","year":"2020","unstructured":"JLFB Mphil PHYCB Fracp KMSB Ma 2020 The role of trust when adolescents search for and appraise online health information J Pediatr 221 215 223","journal-title":"J Pediatr"},{"issue":"1","key":"9593_CR6","doi-asserted-by":"crossref","first-page":"247","DOI":"10.25300\/MISQ\/2016\/40.1.11","volume":"40","author":"JM Goh","year":"2016","unstructured":"JM Goh GG Gao R Agarwal 2016 The creation of social value: can an online health community reduce rural-urban health disparities? MIS Q 40 1 247 263","journal-title":"MIS Q"},{"issue":"JUN","key":"9593_CR7","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1016\/j.chb.2018.01.031","volume":"83","author":"S Atanasova","year":"2018","unstructured":"S Atanasova T Kamin G Petric 2018 The benefits and challenges of online professional-patient interaction: comparing views between users and health professional moderators in an online health community Comput Human Behav 83 JUN 106 118","journal-title":"Comput Human Behav"},{"issue":"3","key":"9593_CR8","doi-asserted-by":"crossref","first-page":"394","DOI":"10.1509\/jmr.08.0499","volume":"49","author":"R Zhu","year":"2012","unstructured":"R Zhu UM Dholakia X Chen R Algesheimer 2012 Does online community participation foster risky financial behavior? J Mark Res 49 3 394 407","journal-title":"J Mark Res"},{"issue":"5","key":"9593_CR9","doi-asserted-by":"crossref","first-page":"1224","DOI":"10.1287\/orsc.1100.0614","volume":"22","author":"S Faraj","year":"2017","unstructured":"S Faraj SL Jarvenpaa A Majchrzak 2017 Knowledge collaboration in online communities Organ Sci 22 5 1224 1239","journal-title":"Organ Sci"},{"issue":"3","key":"9593_CR10","doi-asserted-by":"crossref","first-page":"426","DOI":"10.1016\/j.pec.2013.06.020","volume":"92","author":"ML Antheunis","year":"2013","unstructured":"ML Antheunis K Tates TE Nieboer 2013 Patients' and health professionals' use of social media in health care: motives, barriers and expectations Patient Educ Couns 92 3 426 431","journal-title":"Patient Educ Couns"},{"issue":"15","key":"9593_CR11","doi-asserted-by":"crossref","first-page":"11055","DOI":"10.1007\/s00521-018-3855-9","volume":"32","author":"S Wu","year":"2020","unstructured":"S Wu 2020 Adaptive computing-based biometric security for intelligent medical applications Neural Comput Appl 32 15 11055 11064","journal-title":"Neural Comput Appl"},{"key":"9593_CR12","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1016\/S0278-0984(02)11030-3","volume":"11","author":"P Resnick","year":"2002","unstructured":"P Resnick 2002 Trust among strangers in internet transactions: empirical analysis of ebay's reputation system Econ Internet E Commerce 11 127 157","journal-title":"Econ Internet E Commerce"},{"issue":"2","key":"9593_CR13","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1177\/0047287511400611","volume":"51","author":"N Yacouel","year":"2012","unstructured":"N Yacouel A Fleischer 2012 The role of cybermediaries in reputation building and price premiums in the online hotel market J Travel Res 51 2 219 226","journal-title":"J Travel Res"},{"issue":"3","key":"9593_CR14","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1016\/j.im.2003.08.004","volume":"41","author":"M Koufaris","year":"2004","unstructured":"M Koufaris W Hampton-Sosa 2004 The development of initial trust in an online company by new customers Inf Manage 41 3 377 397","journal-title":"Inf Manage"},{"issue":"JUN","key":"9593_CR15","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1016\/j.chb.2017.01.050","volume":"71","author":"T Oliveira","year":"2017","unstructured":"T Oliveira M Alhinho P Rita G Dhillon 2017 Modelling and testing consumer trust dimensions in e-commerce Comput Human Behav 71 JUN 153 164","journal-title":"Comput Human Behav"},{"key":"9593_CR16","doi-asserted-by":"crossref","first-page":"100945","DOI":"10.1016\/j.elerap.2020.100945","volume":"40","author":"X Zhang","year":"2020","unstructured":"X Zhang MJ Malik Y Cui X Peng 2020 A 2020 research commentary on the trust repair life cycle for \"how to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce Electron Commerce Res Appl 40 100945","journal-title":"Electron Commerce Res Appl"},{"key":"9593_CR17","volume-title":"What`s mine is yours: the rise of collaborative consumption","author":"R Botsman","year":"2010","unstructured":"R Botsman R Rogers 2010 What`s mine is yours: the rise of collaborative consumption Harper Collins London"},{"issue":"8","key":"9593_CR18","doi-asserted-by":"crossref","first-page":"1360","DOI":"10.1016\/j.knosys.2011.06.009","volume":"24","author":"Y Kim","year":"2011","unstructured":"Y Kim H Song 2011 Strategies for predicting local trust based on trust propagation in social networks Knowl-Based Syst 24 8 1360 1371","journal-title":"Knowl-Based Syst"},{"issue":"1","key":"9593_CR19","doi-asserted-by":"crossref","first-page":"284","DOI":"10.1016\/j.dss.2013.01.029","volume":"55","author":"MY Yi","year":"2013","unstructured":"MY Yi JJ Yoon JM Davis T Lee 2013 Untangling the antecedents of initial trust in web-based health information: the roles of argument quality, source expertise, and user perceptions of information quality and risk Decis Support Syst 55 1 284 295","journal-title":"Decis Support Syst"},{"key":"9593_CR20","doi-asserted-by":"crossref","first-page":"1605224","DOI":"10.3389\/ijph.2022.1605224","volume":"67","author":"MS Anis","year":"2022","unstructured":"MS Anis 2022 In syria, unqualified people are renting pharmacists' licenses to open drugstores: a phenomenon that threatens public health Int J Public Health 67 1605224","journal-title":"Int J Public Health"},{"issue":"4","key":"9593_CR21","volume":"20","author":"B Wu","year":"2018","unstructured":"B Wu 2018 Patient continued use of online health care communities: web mining of patient-doctor communication J Med Internet Res 20 4 e126","journal-title":"J Med Internet Res"},{"issue":"3","key":"9593_CR22","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1080\/00909880216586","volume":"30","author":"K Wright","year":"2002","unstructured":"K Wright 2002 Social support within an on-line cancer community: an assessment of emotional support, perceptions of advantages and disadvantages, and motives for using the community from a communication perspective J Appl Commun Res 30 3 195 209","journal-title":"J Appl Commun Res"},{"key":"9593_CR23","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1016\/j.chb.2017.03.060","volume":"73","author":"X Cao","year":"2017","unstructured":"X Cao Y Liu Z Zhu J Hu X Chen 2017 Online selection of a physician by patients: empirical study from elaboration likelihood perspective Comput Human Behav 73 403 412","journal-title":"Comput Human Behav"},{"issue":"4","key":"9593_CR24","doi-asserted-by":"crossref","first-page":"690","DOI":"10.1287\/isre.2014.0538","volume":"25","author":"L Yan","year":"2014","unstructured":"L Yan Y Tan 2014 Feeling blue? go online: an empirical study of social support among patients Inf Syst Res 25 4 690 709","journal-title":"Inf Syst Res"},{"issue":"1","key":"9593_CR25","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1177\/1049732316680203","volume":"27","author":"N Kingod","year":"2016","unstructured":"N Kingod B Cleal A Wahlberg GR Husted 2016 Online peer-to-peer communities in the daily lives of people with chronic illness Qual Health Res 27 1 89 99","journal-title":"Qual Health Res"},{"issue":"2","key":"9593_CR26","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1080\/07421222.2017.1334480","volume":"34","author":"S Guo","year":"2017","unstructured":"S Guo X Guo Y Fang D Vogel 2017 How doctors gain social and economic returns in online health-care communities: a professional capital perspective J Manage Inf Syst 34 2 487 519","journal-title":"J Manage Inf Syst"},{"issue":"8","key":"9593_CR27","doi-asserted-by":"crossref","first-page":"987","DOI":"10.1016\/j.im.2017.02.001","volume":"54","author":"X Zhang","year":"2017","unstructured":"X Zhang X Guo W Yi KH Lai D Vogel 2017 Exploring the inhibitors of online health service use intention: a status quo bias perspective Inf Manag 54 8 987 997","journal-title":"Inf Manag"},{"issue":"1","key":"9593_CR28","doi-asserted-by":"crossref","first-page":"e12269","DOI":"10.2196\/12269","volume":"7","author":"F Meng","year":"2019","unstructured":"F Meng X Guo Z Peng KH Lai X Zhao 2019 Investigating the adoption of mobile health services by elderly users: trust transfer model and survey study JMIR mHealth and uHealth 7 1 e12269","journal-title":"JMIR mHealth and uHealth"},{"issue":"4","key":"9593_CR29","doi-asserted-by":"crossref","DOI":"10.2196\/jmir.9014","volume":"20","author":"V Kisekka","year":"2018","unstructured":"V Kisekka JS Giboney 2018 The effectiveness of health care information technologies: evaluation of trust, security beliefs, and privacy as determinants of health care outcomes J Med Internet Res 20 4 e107","journal-title":"J Med Internet Res"},{"issue":"1","key":"9593_CR30","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.im.2015.08.001","volume":"53","author":"G Bansal","year":"2016","unstructured":"G Bansal FM Zahedi D Gefen 2016 Do context and personality matter? Trust and privacy concerns in disclosing private information online Inf Manage 53 1 1 21","journal-title":"Inf Manage"},{"issue":"37","key":"9593_CR31","volume":"64","author":"Y Gong","year":"2021","unstructured":"Y Gong H Wang Q Xia L Zheng Y Shi 2021 Factors that determine a patient's willingness to physician selection in online healthcare communities: a trust theory perspective Technol Soc 64 37 101510","journal-title":"Technol Soc"},{"issue":"9","key":"9593_CR32","doi-asserted-by":"crossref","first-page":"629","DOI":"10.1002\/mar.21111","volume":"35","author":"SV Oerle","year":"2018","unstructured":"SV Oerle A Lievens D Mahr 2018 Value co-creation in online healthcare communities: the impact of patients' reference frames on cure and care Psychol Mark 35 9 629 639","journal-title":"Psychol Mark"},{"key":"9593_CR33","first-page":"433","volume":"13","author":"M Kamalpour","year":"2021","unstructured":"M Kamalpour R Eden R Syed L Buys A Tariq J Watson 2021 What older adults do in online communities when they co-create and co-destruct value Int J Qual Service Sci 13 433 455","journal-title":"Int J Qual Service Sci"},{"issue":"7","key":"9593_CR34","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1046\/j.1525-1497.2000.11002.x","volume":"15","author":"SD Pearson","year":"2000","unstructured":"SD Pearson LH Raeke 2000 Patients\u2019 trust in physicians: many theories, few measures, and little data J Gen Intern Med 15 7 509 513","journal-title":"J Gen Intern Med"},{"issue":"21","key":"9593_CR35","doi-asserted-by":"crossref","first-page":"1693","DOI":"10.1001\/jama.1996.03530450083048","volume":"275","author":"D Mechanic","year":"1996","unstructured":"D Mechanic M Schlesinger 1996 The impact of managed care on patients\u2019 trust in medical care and their physicians JAMA 275 21 1693 1697","journal-title":"JAMA"},{"key":"9593_CR36","volume":"350","author":"CM Mc","year":"2015","unstructured":"CM Mc 2015 Margaret Mc cartney: trust the patient BMJ 350 h3181","journal-title":"BMJ"},{"issue":"2","key":"9593_CR37","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1370\/afm.1224","volume":"9","author":"DH Thom","year":"2011","unstructured":"DH Thom ST Wong D Guzman 2011 Physician trust in the patient: development and validation of a new measure Ann Family Med 9 2 148 154","journal-title":"Ann Family Med"},{"issue":"3","key":"9593_CR38","first-page":"192","volume":"5","author":"AM Abubakar","year":"2016","unstructured":"AM Abubakar M Ilkan 2016 Impact of online wom on destination trust and intention to travel: a medical tourism perspective J Destin Market Manage 5 3 192 201","journal-title":"J Destin Market Manage"},{"issue":"4","key":"9593_CR39","doi-asserted-by":"crossref","first-page":"703","DOI":"10.1075\/ps.18080.zha","volume":"13","author":"Y Mao","year":"2022","unstructured":"Y Mao X Zhao 2022 Trust me, trust my words: trustworthiness construction in chinese online medical crowd-funding discourses Pragmat Soc 13 4 703 724","journal-title":"Pragmat Soc"},{"key":"9593_CR40","first-page":"1","volume":"11","author":"M Khalil","year":"2013","unstructured":"M Khalil WM Nazarie M Alajamrosman 2013 Factors influencing individuals' trust in online purchase through social networking sites Int J Inf Sci Manage 11 1 18","journal-title":"Int J Inf Sci Manage"},{"issue":"3","key":"9593_CR41","doi-asserted-by":"crossref","first-page":"709","DOI":"10.2307\/258792","volume":"20","author":"RC Mayer","year":"1995","unstructured":"RC Mayer JH Davis FD Schoorman 1995 An integrative model of organisational trust Acad Manage Rev 20 3 709 734","journal-title":"Acad Manage Rev"},{"issue":"11","key":"9593_CR42","doi-asserted-by":"crossref","first-page":"2962","DOI":"10.1108\/IJCHM-08-2016-0480","volume":"29","author":"J Wu","year":"2017","unstructured":"J Wu P Ma KL Xie 2017 In sharing economy we trust: the effects of host attributes on short-term rental purchases Int J Contemp Hosp Manag 29 11 2962 2976","journal-title":"Int J Contemp Hosp Manag"},{"key":"9593_CR43","doi-asserted-by":"crossref","unstructured":"Lu Y, Ling Z, Wang B (2009) Exploring factors affecting trust and purchase behavior in virtual communities. In: IEEE symposium on advanced management of information for globalized enterprises. IEEE Xplore","DOI":"10.1109\/AMIGE.2008.ECP.11"},{"issue":"1","key":"9593_CR44","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1086\/208836","volume":"8","author":"H Beales","year":"1981","unstructured":"H Beales M Mazis B Salop 1981 Consumer search and public policy J Consum Res 8 1 11 22","journal-title":"J Consum Res"},{"key":"9593_CR45","first-page":"182","volume":"31","author":"KW Kevin","year":"2015","unstructured":"KW Kevin See-To WK Eric 2015 Value co-creation and purchase intention in social network sites: the role of electronic word-of-mouth and trust\u2013A theoretical analysis (2014) Comput Human Behav 31 182","journal-title":"Comput Human Behav"},{"key":"9593_CR46","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1016\/S0963-8687(02)00022-7","volume":"11","author":"V Shankar","year":"2002","unstructured":"V Shankar GL Urban F Sultan 2002 Online trust: a stakeholder perspective, concepts, implications, and future directions J Strat Inf Syst 11 325 344","journal-title":"J Strat Inf Syst"},{"key":"9593_CR47","doi-asserted-by":"crossref","first-page":"228","DOI":"10.1016\/j.jhtm.2021.03.007","volume":"47","author":"A Cwp","year":"2021","unstructured":"A Cwp A Is B Skl 2021 Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services J Hosp Tour Manag 47 228 236","journal-title":"J Hosp Tour Manag"},{"key":"9593_CR48","doi-asserted-by":"crossref","unstructured":"Mcknight DH, Cummings LL, Chervany NL (1998) Trust formation in new organizational relationships. Dissertation Abstracts International, Vol 66\u201308, Section: B, p. 4484","DOI":"10.2307\/259290"},{"issue":"1","key":"9593_CR49","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1108\/02635570710719034","volume":"107","author":"Y Chen","year":"2007","unstructured":"Y Chen S Barnes 2007 Initial trust and online buyer behaviour initial trust and online buyer behaviour Ind Manage Data Syst Emerald Article 107 1 21 36","journal-title":"Ind Manage Data Syst Emerald Article"},{"issue":"2","key":"9593_CR50","doi-asserted-by":"crossref","first-page":"407","DOI":"10.1016\/j.dss.2009.10.004","volume":"48","author":"X Hu","year":"2010","unstructured":"X Hu G Wu Y Wu Z Han 2010 The effects of web assurance seals on consumers' initial trust in an online vendor: a functional perspective Decis Support Syst 48 2 407 418","journal-title":"Decis Support Syst"},{"issue":"3","key":"9593_CR51","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1016\/S0167-9236(00)00144-5","volume":"31","author":"S Ba","year":"2001","unstructured":"S Ba 2001 Establishing online trust through a community responsibility system Decis Support Syst 31 3 323 336","journal-title":"Decis Support Syst"},{"issue":"4","key":"9593_CR52","doi-asserted-by":"crossref","first-page":"225","DOI":"10.2753\/MIS0742-1222240409","volume":"24","author":"ZJ Song","year":"2008","unstructured":"ZJ Song 2008 Trust in online environments dynamics of trust revision: using health infomediaries J Manag Inf Syst 24 4 225 248","journal-title":"J Manag Inf Syst"},{"issue":"2","key":"9593_CR53","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/j.intmar.2009.03.001","volume":"23","author":"GL Urban","year":"2009","unstructured":"GL Urban C Amyx A Lorenzon 2009 Online trust: state of the art, new frontiers, and research potential J Interact Mark 23 2 179 190","journal-title":"J Interact Mark"},{"issue":"7","key":"9593_CR54","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1108\/EUM0000000004859","volume":"16","author":"C Gronroos","year":"1982","unstructured":"C Gronroos 1982 An applied service marketing theory Eur J Market 16 7 30 41","journal-title":"Eur J Market"},{"key":"9593_CR55","doi-asserted-by":"crossref","unstructured":"Rust RT, Oliver RL (1994) Service quality: new directions in theory and practice. M.E. Sharpe.","DOI":"10.4135\/9781452229102"},{"issue":"1","key":"9593_CR56","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1007\/BF02893933","volume":"24","author":"PA Dabholkar","year":"1996","unstructured":"PA Dabholkar DI Thorpe JO Rentz 1996 A measure of service quality for retail stores: scale development and validation J Acad Mark Sci 24 1 3 16","journal-title":"J Acad Mark Sci"},{"key":"9593_CR57","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1509\/jmkg.65.3.34.18334","volume":"65","author":"MK Brady","year":"2001","unstructured":"MK Brady JJ Cronin 2001 Perceived service conceptualizing approach quality: a hierarchical J Mark 65 34 49","journal-title":"J Mark"},{"issue":"5","key":"9593_CR58","volume":"57","author":"H Wu","year":"2020","unstructured":"H Wu Z Deng B Wang T Wu 2020 Online service qualities in the multistage process and patients\u2019 compliments: a transaction cycle perspective Inf Manage 57 5 103230","journal-title":"Inf Manage"},{"key":"9593_CR59","doi-asserted-by":"crossref","DOI":"10.1016\/j.chb.2021.106777","volume":"121","author":"S Shamim","year":"2021","unstructured":"S Shamim Y Yang NU Zia MH Shah 2021 Big data management capabilities in the hospitality sector: service innovation and customer generated online quality ratings Comput Hum Behav 121 106777","journal-title":"Comput Hum Behav"},{"issue":"5","key":"9593_CR60","volume":"57","author":"WA Hong","year":"2019","unstructured":"WA Hong A Zd B Bw A Tw 2019 Online service qualities in the multistage process and patients' compliments: a transaction cycle perspective Inf Manage 57 5 103230","journal-title":"Inf Manage"},{"key":"9593_CR61","doi-asserted-by":"crossref","DOI":"10.1016\/j.chb.2021.106777","volume":"121","author":"S Shamim","year":"2021","unstructured":"S Shamim Y Yang NU Zia MH Shah 2021 Big data management capabilities in the hospitality sector: service innovation and customer generated online quality ratings Comput Human Behav 121 106777","journal-title":"Comput Human Behav"},{"issue":"7","key":"9593_CR62","doi-asserted-by":"crossref","first-page":"572","DOI":"10.1002\/mar.20289","volume":"26","author":"Y Xie","year":"2009","unstructured":"Y Xie S Peng 2009 How to repair customer trust after negative publicity the roles of competence, integrity, benevolence, and forgiveness Psychol Market 26 7 572 589","journal-title":"Psychol Market"},{"issue":"1","key":"9593_CR63","doi-asserted-by":"crossref","first-page":"19","DOI":"10.2466\/pr0.1984.55.1.19","volume":"55","author":"JK Butler Jr","year":"1984","unstructured":"JK Butler Jr RS Cantrell 1984 A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates Psychol Rep 55 1 19 28","journal-title":"Psychol Rep"},{"issue":"3","key":"9593_CR64","doi-asserted-by":"crossref","first-page":"1719","DOI":"10.32604\/iasc.2022.019666","volume":"31","author":"AM Shah","year":"2022","unstructured":"AM Shah KY Lee 2022 The role of emotions intensity in helpfulness of online physician reviews Intell Autom Soft Comput 31 3 1719 1735","journal-title":"Intell Autom Soft Comput"},{"issue":"4","key":"9593_CR65","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1109\/TEM.2007.906851","volume":"54","author":"KC Lee","year":"2007","unstructured":"KC Lee I Kang DH McKnight 2007 Transfer from offline trust to key online perceptions: an empirical study IEEE Trans Eng Manage 54 4 729 741","journal-title":"IEEE Trans Eng Manage"},{"key":"9593_CR66","volume-title":"The channel advantage: using multiple sales channels to reach more customers, sell more products, make more profit","author":"L Friedman","year":"1999","unstructured":"L Friedman T Furey 1999 The channel advantage: using multiple sales channels to reach more customers, sell more products, make more profit Butterworth-Heinemann Ltd Oxford"},{"key":"9593_CR67","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1016\/j.ijmedinf.2017.11.009","volume":"110","author":"H Wu","year":"2018","unstructured":"H Wu NJ Lu 2018 Service provision, pricing, and patient satisfaction in online health communities Int J Med Inform 110 77 89","journal-title":"Int J Med Inform"},{"key":"9593_CR68","doi-asserted-by":"crossref","first-page":"243","DOI":"10.2307\/4132332","volume":"26","author":"S Ba","year":"2002","unstructured":"S Ba PA Pavlou 2002 Evidence of the effect of trust building technology in electronic markets MIS Q 26 243 268","journal-title":"MIS Q"},{"issue":"3","key":"9593_CR69","doi-asserted-by":"crossref","first-page":"539","DOI":"10.2307\/20650308","volume":"33","author":"D Cyr","year":"2009","unstructured":"D Cyr M Head H Larios P Bing 2009 Exploring human images in website design: a multi-method approach MIS Q 33 3 539 566","journal-title":"MIS Q"},{"issue":"4","key":"9593_CR70","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1016\/j.elerap.2004.05.001","volume":"3","author":"T Ahn","year":"2005","unstructured":"T Ahn S Ryu I Han 2005 The impact of the online and offline features on the user acceptance of internet shopping malls Electron Commer Res Appl 3 4 405 420","journal-title":"Electron Commer Res Appl"},{"issue":"1","key":"9593_CR71","doi-asserted-by":"crossref","first-page":"183","DOI":"10.2753\/MIS0742-1222230106","volume":"23","author":"StewartKatherine","year":"2006","unstructured":"Stewart Katherine 2006 How hypertext links influence consumer perceptions to build and degrade trust online J Manag Inf Syst 23 1 183 210","journal-title":"J Manag Inf Syst"},{"key":"9593_CR72","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1002\/cb.1989","volume":"21","author":"JR Carlson","year":"2022","unstructured":"JR Carlson S Hanson J Pancras WT Ross J Rousseau-Anderson 2022 Social media advertising: how online motivations and congruency influence perceptions of trust J Consum Behav 21 197 213","journal-title":"J Consum Behav"},{"issue":"2","key":"9593_CR73","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1080\/10864415.2016.1087828","volume":"20","author":"X Chen","year":"2015","unstructured":"X Chen Q Huang RM Davison Z Hua 2015 What drives trust transfer? the moderating roles of seller-specific and general institutional mechanisms Int J Electron Commer 20 2 261 289","journal-title":"Int J Electron Commer"},{"key":"9593_CR74","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1016\/S0963-8687(02)00021-5","volume":"11","author":"CM Ridings","year":"2002","unstructured":"CM Ridings D Gefen B Arinze 2002 Some antecedents and effects of trust in virtual communities J Strat Inf Syst 11 271 295","journal-title":"J Strat Inf Syst"},{"issue":"1","key":"9593_CR75","doi-asserted-by":"crossref","DOI":"10.2196\/12269","volume":"7","author":"F Meng","year":"2019","unstructured":"F Meng X Guo Z Peng KH Lai X Zhao 2019 Investigating the adoption of mobile health services by elderly users: trust transfer model and survey study JMIR Mhealth Uhealth 7 1 e12269","journal-title":"JMIR Mhealth Uhealth"},{"issue":"10","key":"9593_CR76","doi-asserted-by":"crossref","first-page":"1407","DOI":"10.1287\/mnsc.49.10.1407.17308","volume":"49","author":"C Dellarocas","year":"2003","unstructured":"C Dellarocas 2003 The digitization of word of mouth: promise and challenges of online feedback mechanisms Manage Sci 49 10 1407 1424","journal-title":"Manage Sci"},{"key":"9593_CR77","doi-asserted-by":"crossref","first-page":"80","DOI":"10.1016\/j.dss.2016.05.002","volume":"87","author":"W Wang","year":"2016","unstructured":"W Wang G Zhang J Lu 2016 Member contribution-based group recommender system Decis Support Syst 87 80 93","journal-title":"Decis Support Syst"},{"issue":"2","key":"9593_CR78","doi-asserted-by":"crossref","first-page":"127","DOI":"10.2753\/MIS0742-1222270204","volume":"27","author":"C Dellarocas","year":"2010","unstructured":"C Dellarocas GG Gao R Narayan 2010 Are consumers more likely to contribute online reviews for hit or niche products? J Manag Inf Syst 27 2 127 158","journal-title":"J Manag Inf Syst"},{"issue":"2","key":"9593_CR79","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jm.74.2.133","volume":"74","author":"F Zhu","year":"2010","unstructured":"F Zhu X Zhang 2010 Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics J Mark 74 2 133 148","journal-title":"J Mark"},{"issue":"1","key":"9593_CR80","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1016\/j.chb.2011.09.001","volume":"28","author":"D Westerman","year":"2012","unstructured":"D Westerman PR Spence B Heide Van Der 2012 A social network as information: the effect of system generated reports of connectedness on credibility on Twitter Comput Hum Behav 28 1 199 206","journal-title":"Comput Hum Behav"},{"issue":"2","key":"9593_CR81","doi-asserted-by":"crossref","first-page":"1056","DOI":"10.1287\/isre.1110.0405","volume":"23","author":"S Dewan","year":"2012","unstructured":"S Dewan J Ramaprasad 2012 Research note\u2013-Music blogging, online sampling, and the long tail Inf Syst Res 23 2 1056 1067","journal-title":"Inf Syst Res"},{"issue":"6997","key":"9593_CR82","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1038\/430311a","volume":"430","author":"DA King","year":"2004","unstructured":"DA King 2004 The scientific impact of nations Nature 430 6997 311 316","journal-title":"Nature"},{"key":"9593_CR83","volume-title":"Online consumer review: word-of-mouth as a new element of marketing communication mix","author":"Y Chen","year":"2004","unstructured":"Y Chen J Xie 2004 Online consumer review: word-of-mouth as a new element of marketing communication mix Social Science Electronic Publishing Rochester"},{"issue":"2","key":"9593_CR84","doi-asserted-by":"crossref","first-page":"237","DOI":"10.2753\/MIS0742-1222280209","volume":"28","author":"J Chen","year":"2009","unstructured":"J Chen H Xu AB Whinston 2009 Moderated online communities and quality of user-generated content J Manage Inf Syst 28 2 237 268","journal-title":"J Manage Inf Syst"},{"issue":"6","key":"9593_CR85","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1016\/j.jom.2013.07.012","volume":"31","author":"DQ Chen","year":"2013","unstructured":"DQ Chen DS Preston W Xia 2013 Enhancing hospital supply chain performance: a relational view and empirical test J Oper Manag 31 6 391 408","journal-title":"J Oper Manag"},{"key":"9593_CR86","first-page":"1","volume":"59","author":"LY Leong","year":"2017","unstructured":"LY Leong TS Hew KB Ooi B Lin 2017 Do electronic word-of-mouth and elaboration likelihood model influence hotel booking? J Comput Inf Syst 59 1 15","journal-title":"J Comput Inf Syst"},{"key":"9593_CR87","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.jbusres.2016.10.001","volume":"71","author":"S Bi","year":"2017","unstructured":"S Bi Z Liu K Usman 2017 The influence of online information on investing decisions of reward-based crowdfunding J Bus Res 71 10 18","journal-title":"J Bus Res"},{"issue":"5","key":"9593_CR88","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1016\/j.dss.2012.10.047","volume":"57","author":"N Xiao","year":"2014","unstructured":"N Xiao R Sharman HR Rao S Upadhyaya 2014 Factors influencing online health information search: an empirical analysis of a national cancer-related survey Decis Support Syst 57 5 417 427","journal-title":"Decis Support Syst"},{"issue":"2","key":"9593_CR89","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1016\/j.dss.2007.07.001","volume":"44","author":"JK Dan","year":"2008","unstructured":"JK Dan DL Ferrin HR Rao 2008 A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents Decis Support Syst 44 2 544 564","journal-title":"Decis Support Syst"},{"issue":"9","key":"9593_CR90","doi-asserted-by":"crossref","first-page":"1853","DOI":"10.1016\/j.socscimed.2007.01.012","volume":"64","author":"E Sillence","year":"2007","unstructured":"E Sillence P Briggs PR Harris L Fishwick 2007 How do patients evaluate and make use of online health information? Soc Sci Med 64 9 1853 1862","journal-title":"Soc Sci Med"},{"issue":"4","key":"9593_CR91","doi-asserted-by":"crossref","first-page":"13","DOI":"10.2753\/MIS0742-1222240401","volume":"24","author":"DJ Kim","year":"2008","unstructured":"DJ Kim 2008 Self-perception-based versus transference-based trust determinants in computer-mediated transactions: a cross-cultural comparison study J Manag Inf Syst 24 4 13 45","journal-title":"J Manag Inf Syst"},{"issue":"1","key":"9593_CR92","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1287\/orsc.14.1.5.12810","volume":"14","author":"KJ Stewart","year":"2003","unstructured":"KJ Stewart 2003 Trust transfer on the world wide web Organ Sci 14 1 5 17","journal-title":"Organ Sci"},{"issue":"1","key":"9593_CR93","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1016\/j.pec.2020.07.001","volume":"104","author":"X Lu","year":"2020","unstructured":"X Lu R Zhang 2020 Impact of patient information behaviours in online health communities on patient compliance and the mediating role of patients' perceived empathy Patient Educ Couns 104 1 186 193","journal-title":"Patient Educ Couns"},{"issue":"1","key":"9593_CR94","first-page":"1","volume":"16","author":"N Lu","year":"2016","unstructured":"N Lu H Wu 2016 Exploring the impact of word-of-mouth about Physicians\u2019 service quality on patient choice based on online health communities BMC Med Inform Decis Mak 16 1 1 10","journal-title":"BMC Med Inform Decis Mak"},{"issue":"4","key":"9593_CR95","doi-asserted-by":"crossref","first-page":"1263","DOI":"10.1109\/TCYB.2017.2688801","volume":"48","author":"K Schouten","year":"2017","unstructured":"K Schouten O Weijde Van Der F Frasincar R Dekker 2017 Supervised and unsupervised aspect category detection for sentiment analysis with co-occurrence data IEEE Trans Cybern 48 4 1263 1275","journal-title":"IEEE Trans Cybern"},{"issue":"2","key":"9593_CR96","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1016\/j.lisr.2005.01.013","volume":"27","author":"S Park","year":"2005","unstructured":"S Park JH Lee HJ Bae 2005 End user searching: a Web log analysis of NAVER, a Korean Web search engine Libr Inf Sci Res 27 2 203 221","journal-title":"Libr Inf Sci Res"},{"key":"9593_CR97","unstructured":"Beitzel SM, Jensen EC, Chowdhury A, Grossman D, Frieder O (2004). [acm press the 27th annual international conference - sheffield, united kingdom (2004.07.25\u20132004.07.29)]. In: Proceedings of the 27th annual international conference on research and development in information retrieval-sigir \\\"04-hourly analysis of a very l. John Wiley & Sons, Ltd., 321."},{"issue":"8","key":"9593_CR98","doi-asserted-by":"crossref","first-page":"793","DOI":"10.1016\/j.jbusres.2008.12.015","volume":"63","author":"K Keeling","year":"2010","unstructured":"K Keeling P Mcgoldrick S Beatty 2010 Avatars as salespeople: communication style, trust, and intentions J Bus Res 63 8 793 800","journal-title":"J Bus Res"},{"issue":"2","key":"9593_CR99","doi-asserted-by":"crossref","DOI":"10.1016\/j.im.2020.103416","volume":"58","author":"LY Leong","year":"2021","unstructured":"LY Leong TS Hew KB Ooi AYL Chong VH Lee 2021 Understanding trust in ms-commerce: the roles of reported experience, linguistic style, profile photo, emotional, and cognitive trust Inf Manag 58 2 103416","journal-title":"Inf Manag"},{"key":"9593_CR100","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1016\/j.chb.2018.02.038","volume":"84","author":"YN Dai","year":"2018","unstructured":"YN Dai G Viken E Joo G Bente 2018 Risk assessment in e-commerce: how sellers' photos, reputation scores, and the stake of a transaction influence buyers' purchase behavior and information processing Comput Human Behav 84 342 351","journal-title":"Comput Human Behav"},{"issue":"2","key":"9593_CR101","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1016\/j.im.2015.09.010","volume":"53","author":"S Xiao","year":"2016","unstructured":"S Xiao CP Wei M Dong 2016 Crowd intelligence: analyzing online product reviews for preference measurement Inf Manage 53 2 169 182","journal-title":"Inf Manage"},{"key":"9593_CR102","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.dss.2016.03.007","volume":"86","author":"W Wang","year":"2016","unstructured":"W Wang L Qiu D Kim I Benbasat 2016 Effects of rational and social appeals of online recommendation agents on cognition- and affect-based trust Decis Support Syst 86 48 60","journal-title":"Decis Support Syst"},{"key":"9593_CR103","doi-asserted-by":"crossref","DOI":"10.1016\/j.chb.2020.106556","volume":"114","author":"AM Evans","year":"2021","unstructured":"AM Evans O Stavrova H Rosenbusch 2021 Expressions of doubt and trust in online user reviews Comput Hum Behav 114 106556","journal-title":"Comput Hum Behav"},{"key":"9593_CR104","doi-asserted-by":"crossref","DOI":"10.1016\/j.techsoc.2020.101510","volume":"64","author":"Y Gong","year":"2021","unstructured":"Y Gong H Wang Q Xia L Zheng Y Shi 2021 Factors that determine a patient's willingness to physician selection in online healthcare communities: a trust theory perspective Technol Soc 64 101510","journal-title":"Technol Soc"},{"issue":"8","key":"9593_CR105","first-page":"1012761","volume":"45","author":"X Han","year":"2019","unstructured":"X Han J Qu T Zhang 2019 Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews Telemat Inf 45 8 1012761 10127610","journal-title":"Telemat Inf"},{"issue":"1","key":"9593_CR106","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1509\/jmkg.66.1.15.18449","volume":"66","author":"D Sirdeshmukh","year":"2002","unstructured":"D Sirdeshmukh J Singh B Sabol 2002 Consumer trust, value, and loyalty in relational exchanges J Mark 66 1 15 37","journal-title":"J Mark"},{"issue":"6","key":"9593_CR107","doi-asserted-by":"crossref","first-page":"538","DOI":"10.1016\/j.jretconser.2013.05.001","volume":"20","author":"E Toufaily","year":"2013","unstructured":"E Toufaily N Souiden R Ladhari 2013 Consumer trust toward retail websites: comparison between pure click and click-and-brick retailers J Retail Consum Serv 20 6 538 548","journal-title":"J Retail Consum Serv"},{"issue":"6","key":"9593_CR108","doi-asserted-by":"crossref","first-page":"632","DOI":"10.1002\/cb.1867","volume":"19","author":"SF Waites","year":"2020","unstructured":"SF Waites JL Stevens T Hancock 2020 Signaling green: investigating signals of expertise and prosocial orientation to enhance consumer trust J Consum Behav 19 6 632 644","journal-title":"J Consum Behav"}],"container-title":["Neural Computing and Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00521-024-09593-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s00521-024-09593-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00521-024-09593-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,27]],"date-time":"2024-05-27T08:11:51Z","timestamp":1716797511000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s00521-024-09593-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,3,6]]},"references-count":108,"journal-issue":{"issue":"17","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["9593"],"URL":"https:\/\/doi.org\/10.1007\/s00521-024-09593-2","relation":{},"ISSN":["0941-0643","1433-3058"],"issn-type":[{"value":"0941-0643","type":"print"},{"value":"1433-3058","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,3,6]]},"assertion":[{"value":"22 June 2023","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"6 February 2024","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"6 March 2024","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}
