{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,9,18]],"date-time":"2023-09-18T04:13:35Z","timestamp":1695010415022},"reference-count":20,"publisher":"Wiley","issue":"6","license":[{"start":{"date-parts":[[2018,5,29]],"date-time":"2018-05-29T00:00:00Z","timestamp":1527552000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Quality & Reliability Eng"],"published-print":{"date-parts":[[2018,10]]},"abstract":"Abstract<\/jats:title>This paper introduces a new model for Non\u2010Conformity Management, aimed at overcoming the limitations occurring when dealing with Non\u2010Conformities through traditional methods like Root Cause Analysis. The need to suggest a new approach to Non\u2010Conformities Management is connected to those situations where a large variety of Non\u2010Conformities is recorded, with a significant number of low\u2010impacting ones; addressing them directly through methods like Root Cause Analysis would often be not economically viable. In this context, the paper discusses Holistic Non\u2010Conformities Reduction (HNCR) approach as a suitable option to address this kind of business situations. In particular, the contribution of this paper is related to the development of HNCR model and the evaluation of how to properly structure the model and the flow that shall be followed. By clustering Non\u2010Conformities into flexible categories to be easily modified, expanded and rearranged through time, the HNCR model allows to identify new critical Non\u2010Conformity families, otherwise hardly detectable. A proof of concept relative to HNCR deployment is presented: 2 different scenarios are introduced, the first being the Non\u2010Conformities management within the extended supply chain of a large pharmaceutical distribution centre, while the second deals with Non\u2010Conformities in the context of a company's new programs development.<\/jats:p>","DOI":"10.1002\/qre.2324","type":"journal-article","created":{"date-parts":[[2018,5,30]],"date-time":"2018-05-30T06:39:25Z","timestamp":1527662365000},"page":"1271-1288","update-policy":"http:\/\/dx.doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["HNCR model following robust approach"],"prefix":"10.1002","volume":"34","author":[{"ORCID":"http:\/\/orcid.org\/0000-0002-8232-1523","authenticated-orcid":false,"given":"Alessandro","family":"Giorgetti","sequence":"first","affiliation":[{"name":"Department of Innovation and Information Engineering Guglielmo Marconi University Rome 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