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Link to original content: http://www.waxtraxchicago.com/faq
FAQ | Wax Trax! Records

FAQ

FAQ

(1) Products

What brand of shirts do you print on?
We print on Canvas brand fine jersey (100% cotton) t-shirts as well as Fruit Of The Loom and Hanes brand.
Are your CDs and Vinyl newly pressed?
For the most part - No. These are vintage collectables and have been pulled from our own collection dating back over 30 years. However, we are repressing specific titles from the original catalog. Those releases will be noted as reissues in the description.

(2) Online Shop

What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via  Stripe and PayPal, two of the most trusted payment gateways in the world. They both use the highest level of encryption and data security to ensure your details are protected. They both securely share your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. Unused / unworn shirts can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(3) Shipping

How long will delivery of my order take?
Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing. Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Do you ship internationally?
Yes. (Except for the Subway posters) We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. IMPORTANT TO BUYERS OUTSIDE THE US: We have no way of checking items once they leave the states. If you have had problems or think you may have problems with your post office in receiving international orders, then I would suggest it is safer to not order. You will be doing so at YOUR OWN RISK. We can not give refunds on International orders. PLEASE NOTE: All Duties and/or tariffs are the responsibility of the buyer.

(4) More Questions

If you have further questions, please feel free to contact us.