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Link to original content: http://www.statista.com/statistics/730470/reason-for-not-buying-online-mexico/
Mexico: online shopping abandonment reasons 2023 | Statista

Main reasons for abandoning an online shopping site in Mexico 2023

Published by
Stephanie Chevalier,
May 22, 2024
In 2023, the primary reason for abandoning online shopping in Mexico was attributed to a lack of information and transparency, as reported by eight out of ten surveyed e-commerce users. Additionally, nearly three-quarters cited purchase and payment issues during checkout as their main deterrent, followed by navigation and website functionality problems. Moreover, 47 percent of respondents who abandoned their purchase cited concerns related to security and customer service.

Leading reasons for abandoning an online shopping site in Mexico in 2023

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Sources

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Release date

March 2024

Region

Mexico

Survey time period

January 2024

Number of respondents

969 respondents

Age group

18 years and older

Special properties

internet users that purchased something in the last 12 months

Method of interview

Online panel

Supplementary notes

The source does not provide a release date, the date used is that of last access.

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Overview

5

Online shoppers

4

Segments

4

Companies

6

Sites and apps

4

Purchasing behavior

6

E-commerce dates

5

Further related statistics

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Topics

E-commerce in MexicoE-commerce in the United StatesE-commerce in BrazilE-commerce in ArgentinaOnline grocery shopping in Mexico
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