This statistic reveals the type of media consumers use to reach their insurance companies in Europe in 2014, by region. In-person contact was still the most commonly used way of reaching their insurer in all three regions. However, Northern Europeans chose to use the phone (31 percent) or a website (19 percent) more frequently to reach their insurance company, compared to Western and Eastern Europeans.
Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
EY. (December 11, 2014). Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region [Graph]. In Statista. Retrieved October 30, 2024, from https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. "Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region." Chart. December 11, 2014. Statista. Accessed October 30, 2024. https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. (2014). Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region. Statista. Statista Inc.. Accessed: October 30, 2024. https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. "Most Frequently Used Consumer Channels for Inbound Contact with Their Insurance Companies in Europe in 2014, by Region." Statista, Statista Inc., 11 Dec 2014, https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY, Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region Statista, https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/ (last visited October 30, 2024)
Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region [Graph], EY, December 11, 2014. [Online]. Available: https://www.statista.com/statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
