According to the National Rail Passenger Survey (NRPS), satisfaction with the British rail network has remained above the 80 percent threshold since 2007. Latest results from spring 2020, see 82 percent of passengers satisfied with the service provided.
Since March 2020, the NRPS has been paused due to the COVID-19 pandemic and the significant drop in the number of rail passengers.
Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
GOV.UK. (December 16, 2021). Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020* [Graph]. In Statista. Retrieved October 30, 2024, from https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/
GOV.UK. "Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020*." Chart. December 16, 2021. Statista. Accessed October 30, 2024. https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/
GOV.UK. (2021). Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020*. Statista. Statista Inc.. Accessed: October 30, 2024. https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/
GOV.UK. "Rail Network Overall Passenger Satisfaction Rate in Great Britain from 2002 to 2020*." Statista, Statista Inc., 16 Dec 2021, https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/
GOV.UK, Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020* Statista, https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/ (last visited October 30, 2024)
Rail network overall passenger satisfaction rate in Great Britain from 2002 to 2020* [Graph], GOV.UK, December 16, 2021. [Online]. Available: https://www.statista.com/statistics/307865/rail-network-overall-passenger-satisfaction-in-great-britain/