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Link to original content: http://www.statista.com/statistics/1488672/consumers-interested-in-ai-uses/
Consumers interested in AI uses 2023 | Statista

Main AI uses consumers are interested in 2023

Published by Statista Research Department, Aug 28, 2024

Artificial intelligence can help buyers in several aspects of their shopping experience. According to a 2023 survey, 31 percent of shoppers from eight countries wished AI to give them updates on order and delivery status. Another 28 percent of them were interested in AI-powered tools able to manage online returns and product exchanges.

Share of consumers interested in AI helping them when shopping online in 2023

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Sources

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Release date

February 2024

Region

Worldwide

Survey time period

November 2023

Number of respondents

8,000 consumers

Supplementary notes

The survey was carried out in the United States, United Kingdom, Germany, Canada, Australia, Italy, Spain, and France. 

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Statistics on " Artificial intelligence (AI) in e-commerce "

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Overview

4

Level of implementation

6

Business adoption

7

Consumer behavior

8

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Topics

Artificial intelligence in e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) use in marketing Artificial intelligence use in media and entertainmentArtificial intelligence (AI) use in marketing in the UK
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