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Link to original content: http://www.statista.com/statistics/1380243/uk-return-frequency-of-online-orders/
UK: online returns frequency 2022 | Statista

Frequency of online returns in the UK 2022

Published by
L. Yltävä,
Nov 11, 2024
In a 2022 study, about half of the surveyed online shoppers in the United Kingdom (UK) reported returning their orders occasionally. Just eight percent of respondents sent back products all of the time, while 15 percent said they did so most of the time. Despite the high frequency of returning online orders in the UK, many shoppers still do not send back items, with one-third of shoppers reporting that they never do so.

Frequency of online shopping returns in the United Kingdom (UK) in 2022

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Release date

April 2023

Region

United Kingdom

Survey time period

June 2022

Number of respondents

738 respondents

Age group

16 years and older

Special properties

consumers who returned a product purchased online in the last 12 months*

Supplementary notes

* Excluding the delivery of takeaway food.

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Global overview

4

Regional overview

5

United Kingdom

7

Germany

4

France

5

Spain

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Italy

5

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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