According to the survey conducted in the United States between October and November 2022, 70 percent of executives considered digital distribution channels, such as direct-buy links from social media platforms, a factor boosting customer loyalty over the past two years. Around 60 percent of the repondents saw changes in loyalty programs as an element positively affecting customer loyalty.
Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022
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PwC. (January 30, 2023). Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/
PwC. "Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022." Chart. January 30, 2023. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/
PwC. (2023). Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/
PwC. "Factors Positively Affecting Customer Loyalty over The past Two Years According to Executives in The United States as of November 2022." Statista, Statista Inc., 30 Jan 2023, https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/
PwC, Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022 Statista, https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/ (last visited November 22, 2024)
Factors positively affecting customer loyalty over the past two years according to executives in the United States as of November 2022 [Graph], PwC, January 30, 2023. [Online]. Available: https://www.statista.com/statistics/1374311/factors-positively-affecting-customer-loyalty-us/
