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Link to original content: http://www.lenovo.com/us/en/case-studies-customer-success-stories/state-agency/
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“Powered by Lenovo hardware, Pathr.ai provides actionable, real-time dashboards to everyone from leadership teams to managers of local offices. Equipped with this information, they can see at a glance which of the offices are under-staffed, which enables them to redeploy employees to help ensure the state agency meets its service-level goals.”
To help enhance the customer experience, this state organization deployed Pathr.ai spatial intelligence software on Lenovo ThinkStation P360 Ultra workstations at 15 local offices. With real-time analytics at the edge, the agency can optimize staffing, reduce waiting times, and boost service levels.
Customer Problem
The state agency looked for an accurate way to measure service levels at its local offices and make data-driven decisions to improve customer service.
Lenovo Solution
With Pathr.ai software running on Lenovo ThinkStation P360 Ultra workstations, the state agency can use its existing security cameras to monitor customer behavior.
Business Impact
With advanced analytics at the edge from Lenovo and Pathr.ai, the state agency can identify opportunities to redeploy staff to reduce waiting times and boost customer satisfaction.
“Building on our success with Lenovo and Pathr.ai, we’re now planning to expand real-time monitoring to additional offices across the state—helping us to deliver higher-quality experiences to more residents.”
Spokesperson, state agency
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