Support Services
In Support Services, we take care of the versatile support services associated with patient care.
In Support Services, we provide effective and high-quality health care support services as part of the patient’s care chain. The customer is always at the center of our activities; whether it is a patient customer or a customer commissioning our services. We offer you a consistent, fluent, and personalized service experience with solid competence and long experience. In all situations, we do our best to make your experience as a health or social services customer as pleasant as possible.
Our services:
- Lobby and documentation services
- Hospital cleaning
- Logistics
- Medical engineering
- Ward secretary services
- Patient and staff catering
Our clients include all HUS hospitals and treatment units. In addition, we provide services for the wellbeing services counties of Uusimaa and for City of Helsinki, as well as for those wellbeing services counties in our collaborative area that have an agreement with us.
Responsibility is a natural part of our daily work
Reducing food waste, waste and the chemical load is an important part of our sustainability work. We promote chemical-free cleaning, which is also part of the goals of the entire HUS environmental program. We take into account responsibility, water consumption, and the domesticity of food ingredients in competitive tendering.
We prepare thousands of meals every day. Our nutritious and healthy food is served for our patients as well as visitors and staff enjoying lunch in the cafeterias and restaurants. We are constantly working to reduce food waste.
- We monitor the food consumption as part of our everyday work. If necessary, we make changes to the recipes we use.
- With the help of the Hävikkimestari program, we collect extensive data on food waste from both the patient meals as well as the lunch restaurants. Data is collected, for example, by restaurant and by dish. We utilize Hävikkimestari in the continuous development of our operations. With the help of the program, waste management is instilled as part of everyone’s work tasks.
- We sell surplus food in our lunch restaurants at the end of the day, if there is food left over.
- We make the amount of food waste visible in the lunch restaurants.
- We will increase the patients’ freedom of choice regarding what they eat on the ward, both in terms of the dish and portion size.
Reducing waste is also an important part of the sustainability work in the Support Services.
- We promote the use of cotton towels for drying hands. Compared to paper, cotton hand towels generate almost no waste. Fabric towels are currently already widely used in different HUS hospitals.
- We are working to improve the collection and recycling of plastic.
- For takeaway food, we are piloting the use of a reusable container with a deposit.
- We identify single-use products for which there are alternative reusable products.
The environment will thank us for reducing the use of chemicals, but the treatment environment will also become safer for both patients and employees.
- We use microfiber cleaning equipment extensively in our everyday work. Microfiber itself removes dirt effectively.
- We are adding detergent dispensers and thus standardizing the use of chemicals. Dispensers for cleaning agents automatically determine the amount and concentration of the detergent solution to be used.
- We prefer the use of diamond disc pads in our cleaning machines. Diamond pads effectively clean the floors with just he help of water.
- We have piloted chemical-free methods for the cleaning of common areas in a few of our units. The cleaning has been done with only microfiber and purified water, which has the properties of a cleaning agent.
- We piloted the functionality and efficacy of nanocoated surfaces in a hospital environment. Both of the coating types included in the experiment are cleaned normally, but dirt comes off of them more easily. The amount of chemicals can be reduced. The photocatalyst surface works without chemicals, is activated by light, and is self-disinfecting.
Logistics Customer Service
09 471 77000
logistiikka.asiakaspalvelu@hus.fi
HUS Service Portal for customers
Open on weekdays from 7:30 a.m. to 3:30 p.m
Logistics Center
Our Logistics Center is located in Vantaankoski, at the intersection of Ring Road III and Hämeenlinnanväylä fairway.
Logistics Center
Uutistie 5
FI-01770 Vantaa
Postal address
Support Services / Logistics
P.O. Box 441
FI-00029 HUS
Our central warehouses, customer service, and procurement services are located in the Logistics Center.
In addition to the Logistics Center, we operate in all the HUS hospitals and some other treatment units. The HelpDesk for medical technology is located at the Meilahti campus in Power Center.
From the direction of Helsinki:
Turn right from the Hämeenlinnanväylä freeway at junction No. 8, Kehä/Ring III / Vantaankoski - Martinlaakso. Drive up the ramp and then turn left at the traffic lights. The bridge crosses the Hämeenlinnanväylä freeway, and Uutistie is on the right soon after the bridge, at Sanomala.
Invoicing information
HUS Business ID:
1567535-0
Posti Messaging operator ID:
FI28768767
E-invoicing address (EDI):
0037156753501915
e-Invoicing address for medical technology (EDI):
0037156753509430
Scanning service:
HUS Group/Logistics,
P.O. Box 94169, 01051 INVOICES
HUS Business ID:
1567535-0
Posti Messaging operator ID:
FI28768767
E-invoicing address (EDI):
0037156753501910
Scanning service:
HUS Group/ Supports Services, Hospital cleaning
P.O. Box 94151, 01051 INVOICES
HUS Business ID:
1567535-0
Posti Messaging operator ID:
FI28768767
E-invoicing address (EDI):
0037156753508P93
Scanning service:
HUS Group/ Support Services, Food Service
P.O. Box 94136, 01051 INVOICES
HUS Business ID:
1567535-0
Posti Messaging operator ID:
FI28768767
E-invoicing address (EDI):
0037156753501930
Scanning service:
HUS Group/ Support Services, Support functions
P.O. Box 94193, 01051 INVOICES
Sales location in the lobby of the Meilahti restaurant
In the lobby of the Meilahti restaurant there is a sales point, which we rent daily to one vendor at a time.
The space has two tables (approx. 180 x 70 cm and 170 x 70 cm), four shelves, and two cabinets with locks. There are also electrical outlets available. The sales point is available from 8:30 a.m. to 3:00 p.m.
Please note that the sale of foodstuffs is prohibited. The corridors and the lobby must be kept clear. The use of the passenger elevator for transport of goods is prohibited.
The address of the sales point is Stenbäckinkatu 9, Administration Center, building 5. See the map of the Meilahti Hospital area.
Price for use of the sales point
The daily price for use of the sales point is 90 euros, which is paid at the cashier of the restaurant in the morning upon arrival. Booking the space is binding, and the rental amount including an invoicing fee will be invoiced retrospectively, if the person who reserved the space does not show up or does not make the payment during that day.
Booking a sales location
Reservations can be made via the following link: Booking a sales table
- Periods 1 and 2 (January to June) will be available for booking on the first weekday of September.
- Periods 3 and 4 (July to December) will be available for booking on the first weekday of April.
- The sales point can be booked once during a specific period.
Welcome as a vendor in our facilities!