UPS offers a variety of options to help your customers packages get to where they need to go, every time. Some options include:

• The UPS Store®: Drop a package off at one of the thousands of locations. Find the closest The UPS Store location.
• UPS Access Point® locations: Drop off pre labeled packages at nearby stores including The UPS Store®, Michaels, CVS, Advance Auto Parts, and local independent retailers.
• UPS® Drop Box locations: Drop off a shipment 24 hours a day, seven days a week, and enjoy later pickup times.

• Correctly Measure Your Shipment: To avoid unexpected measurement correction charges, be sure to correctly check the shipment size and weight. The UPS package measurement page walks through how to properly measure a package, along with helpful FAQs.
• How to Pack Your Shipment? To help ensure your shipments are adequately and securely wrapped, packed, and cushioned for transportation, UPS offers general packaging guidelines. This document includes helpful tips such as a shipping checklist, information on types of packing material, and special packaging needs.
• Need Help with Packing? Not a problem! UPS offers a helpful Packaging Advisor that can help shippers get customized packaging guidelines based on package characteristics.
• Avoiding Unexpected Charges: It’s important to enter accurate shipment details when creating a shipment. Otherwise, additional correction charges such as Additional Handling or Residential Surcharges could be added after delivery. Luckily, UPS offers some tips that help avoid common errors and ship as smoothly as possible.

The declared value of a shipment indicates UPS’s maximum liability for a package that is lost or damaged. UPS’s liability is limited to $100 (or local currency equivalent) on packages with no declared value. If the value of your goods exceeds this amount, use Declared Value for Carriage to declare a higher value for your shipment up to the maximum allowed in your country or territory. Declared value offers peace of mind for all your packages.

UPS will provide proof of delivery in the choice of these options:

• Delivery Confirmation: UPS will provide confirmation of delivery without the recipient’s signature.
• Signature Required*: UPS will obtain the recipient’s signature and provide a printed copy. The recipient’s signature can also be viewed online.
• Adult Signature Required*: UPS will obtain the adult recipient’s signature and provide a printed copy. The adult recipient’s signature may also be viewed online.

There are certain prohibited items UPS won’t ship due to laws or regulations. Click here for more information and what items are prohibited or restricted when shipping with UPS.

1. Visit the UPS claims portal.
2. Log in to your existing account, or create an account. It’s important the email address associated with your UPS account is the same as the email address associated with your eBay account.
3. Enter required information, refer to the UPS Claims on UPS.com Seller guide for workflows for lost or damaged packages.

Your eBay order will show full end-to-end tracking details for the package. You can also view tracking on the UPS website by entering the UPS or USPS tracking number. 

UPS Ground Saver labels have several key differences from labels for other UPS services. This is because USPS manages the last-mile delivery in some cases, so the labels must include information for both UPS and USPS deliveries. Here’s a summary of what you’ll see on UPS Ground Saver shipping labels:

• Your ship-from address.
• Address of the local Post Office where UPS will deliver your package to.
• The shipping service may indicate "UPS SUREPOST" instead of "UPS Ground Saver." This is because UPS uses the same naming convention for both services.
• UPS tracking number for the UPS leg of the package route.
• The buyer’s ship-to address.
• USPS tracking number for the last-mile delivery. Please note that your Ground Saver label will always come with a USPS tracking number, regardless of whether UPS manages the end-to-end delivery. If USPS receives the package for last-mile delivery, the package will be trackable on the USPS website.

No. While UPS Ground Saver allows you to ship to PO Boxes, Military Addresses, Alaska, Hawaii, and U.S. Territories, you can't use this service when shipping from any of these locations. You can only ship with UPS Ground Saver from the continental U.S. 

UPS Ground Saver labels come with $100 of Declared Value coverage. This coverage only applies for the leg of the shipment where UPS has control of the package.

UPS doesn’t support signature conformation for UPS Ground Saver packages. Packages will be left at the recipient’s location without obtaining a signature, and UPS/USPS will only make one delivery attempt.

UPS surcharges may apply to UPS Ground Saver packages, and your package may incur surcharges specific to UPS Ground Saver for packages where USPS handles the last-mile delivery. Here’s a summary of potential surcharges:

• Non-Standard Cube Charge of $18.00: Any package with L x W x H more than 2 cubic feet (3,456 cubic inches)
• Non-Standard Length Charge of $2.00: Any package with the longest side measuring more than 22" and not exceeding 30"
• Non-Standard Extra Length Charge of $6.00: Any package with the longest side measuring more than 30” and not exceeding 48”

UPS Ground Saver shipments must be dropped off to UPS locations only. USPS cannot pick up or accept UPS Ground Saver shipments at the local post office. Packages can be dropped off to one of over 78,000 UPS Access Point® locations including The UPS Store®, Michaels, CVS, Advance Auto Parts, and local independent retailers. Find the closest location.