Suggestions
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Software and a service
e-shot gives you a powerful set of marketing tools, but the technology is only half of the puzzle. We want you to be completely satisfied with our technology and the services we provide.
Suggestions and feedback
We would love to hear your ideas to make e-shot™ even better.
We regularly review suggestions with our development team to look at ways that we can improve how our software works.
Dev Club
Define the future of e-shot by joining our Dev Club. This select group of customers meet a couple of times a year to review our latest innovations and help guide our developers as to what to build next.
There is just one rule... You do not talk about what we show at Dev Club!
Celebrating success
Our teams work incredibly hard to ensure that you have the best possible experience working with e-shot.
We appreciate hearing about what we could do better, but we also love hearing about the things you love or results of campaigns that have gone particularly well after the advice from one of our team. It gives the team a real boost to hear when they have made a difference, so please let us know on live chat or via hi@e-shot.net all your thoughts – good, bad and amazing!
Complaints
We treat all complaints seriously and in confidence.
We will deal with your complaint promptly - we will acknowledge receipt of a written complaint within 5 working days, and we will send you a full reply within 20 working days of receipt.
If we cannot send a full reply within 20 working days of receipt, we will tell you the reason why and let you know when we will be able to reply in full.
Find out more about our complaints procedures.
Best practice newsletter
We regularly publish public sector specific newsletters with advice and insight into email and other digital communication topics.